Experience Design Archives - Centric Consulting

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Creating Modern User Experiences for Insurance Agents, Policyholders and Prospects

How we improved CompSource Mutual's digital experience for its employees and customers.

Microsoft Dynamics 365: Gain Better Insights From Your CRM

Our customer experience, data analytics and Microsoft experts explain how D365 can be optimized to gain a full 360-degree view of your customers.

Ebooks & White Papers

Slide the Empty Chair Closer to Understanding Your Customers: A Guide for Gathering Research and Insights

Want to close the gap between perceived customer expectations and reality? Research, data and insights are your answer.

Using Customer Understanding to Create a Customer-Focused Transformation Effort

We helped a multi-million-dollar automated testing producer and designer glean valuable insights through customer understanding.

Customer Centricity: Evaluate Your Perception vs. Their Reality

Most companies assume they know their customers, but they’re often mistaken about customer needs and priorities. Our webinar explains.

Diving Into Customer Journey Mapping

In this episode of Couch Convos: Biz and Tech Talks, we sit down with Noah Grayson about how customer journey mapping can benefit your business.

Do Business Anywhere: Adapting the Customer and Employee Experience to Meet Digital Shift

Watch our on-demand webinar to learn about how to shift into the digital world to best serve your customer and equip your employees to do Business Anywhere.

Customer Experience Transformation: Improving Customer Retention With Business Process Management (BPM)

We share how we helped a large regional bank evolve its user experience and retain customers.

How TradeRev and Centric Created Customer Personas to Stay Connected With Auto Dealer Needs

Centric Consulting, in collaboration with Traderev, leveraged customer personas to establish stronger connections with auto dealers.

Improving Processes to Enhance Customer Experience

Learn how Centric Consulting helped a large regional bank improve customer experience and back-end processing with digital transformation.

Integrating AI into DesignOps: Better Products, Faster

AI tools can streamline the product design process. When used with DesignOps, and AI for product design delivers better products faster.

The Importance of Design in Citizen Development

The citizen development movement is here to stay, but organizations must include usability and design in their efforts to ensure adoptions.