Usability Testing

Usability Testing: The Importance of Using It in Your Product Design Process

About the Author
Colin McGee

Colin McGee

Colin has developed and embedded customer experience capabilities for Fortune 500 clients for 10+ years. He leads our Experience Design Practice and the company’s digital transformation and modernization efforts for financial services, automotive, and retail clients, increasing revenue while decreasing cost-to-serve measures. He believes in designing solutions rooted in data and empathy to remove subjectivity from design.

Qualitative Research – Like In-depth Interviews – Helps with Customer Understanding and Empathy

Observational Interviews Aid in Gaining Customer Understanding and Empathy

Voice of the Customer, Your Organization’s Key to ‘No Matter What’ Success

Want to learn more about our customer experience consulting services, and how we look holistically at customers and organizations to deliver on expectations?