How we helped Servpro automate the handling of First Notice of Loss (FNOL) information and become the preferred vendor of Mercury Insurance
Headquartered in Gallatin, Tennessee, Servpro is a franchisor in the emergency services industry, helping restore residential and commercial residences from water, fire and other types of damage. They currently have over 450 corporate employees and 42,000 nationwide franchise resources across 2,000 franchise locations.
In this case, Servpro was experiencing a time-consuming and manual process when handling the First Notice of Loss (FNOL) information received from their carriers. Upon receiving this information, their team would have to manually assign a franchise and then send back the franchise information to their carriers. This had been a major pain point in dealing with their carriers, and since they could not develop a solution internally, Servpro looked for a partner that could help.
One of Servpro’s carriers, Mercury, had three vendors with no FNOL services integration, resulting in slow exchanges of information and service. As a result, Mercury would provide their customer with all three vendors to choose from if a claim qualified for mitigation services. Customers then had to decide who they wanted to call from the list, which often resulted in a delayed call to mitigation services. The more time a customer takes to call a mitigation service, the more damage will result to the property.