Robotic Process Automation (RPA) Consulting

RPA consulting for process assessment, software selection and bot development.

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As a leader, you’re all too familiar with the constant need to increase efficiency and productivity.

Automation could be the solution you’re looking for. But how do you automate your business while improving the experience for the people you work with?

There is a way to give your employees back their time for more meaningful work. It requires an intentional shift away from repetitive, error-laden, fragmented and inefficient processes. Instead, a process-first approach to automation will move you toward accurate, cost-effective and collaborative workflows.

Robotic Process Automation: Increase Bandwidth, Not Head Count

When implemented correctly, RPA tools complement the workplace by reducing the tedious administrative tasks that people just don’t want to do. Increasing bandwidth offers a better – more human – experience to your employees and customers alike.

Kent Hansen

National Operational Excellence Lead

Business Consulting Services

What is RPA?

Robotic Process Automation (RPA) is task automation that helps build the foundation for hyperautomation. It transforms routine, repeatable, and rules-based tasks, whether you want to augment the user experience with a helping hand or knock out back-office tasks.

View our full webinar, “Why Automate When You Could Hyperautomate: Blend RPA and AI for Greater Results,” to learn more.

Improve Your Day-to-Day with Robotic Process Automation Services

Lowered time to resolution for customer requests
Increased bandwidth for more meaningful customer and employee interactions
Deeper customer insights for more personalized products/services
Faster, frictionless customer/user decision-making
57% increase in customer satisfaction

With our experience in process improvement and technology enablement, our RPA consultants will help you decrease turn-around time, minimize repetitive processing and improve the quality of your data.

Whether you’re just starting out or looking to optimize your current automation program, we’ll help you assess your processes to build the technology platforms and RPA tools that will serve as the foundation for all your future automation needs. Here’s how.

Workshops and Automation Readiness

Is your company ready for automation, or are you still trying to uncover the true value of RPA? Take the guesswork out of what and how to automate.

Our RPA consultants have experience in identifying the correct business processes and platforms to help you achieve your operational goals.

Pilots / POC  

When just starting off with RPA bots, a pilot or proof of concept can be an excellent place to start.

Kicking off with a pilot allows your organization to lower risk while gaining consensus before making any large investments in your automation future.

You can deploy a small pilot or POC using our RPA as a Service model in just a few weeks without investing in licensing, infrastructure and resources.

Program Maturity and Governance 

By establishing an RPA Center of Excellence (CoE), we can establish leadership and governance principles as well as an automation roadmap that will allow for the continuous delivery of process automation.

RPA Managed Services 

Working with existing company policies and procedures, we can help build the team that will monitor the robots for effectiveness and efficiency.

We will apply user experience and cognitive measures to help advance continuous service improvement.

Learn how we can work with you to successfully implement RPA initiatives with minimal investment and maximum return.

Talk to an expert

Our RPA Consultants Have Solutions for Your Industry

Insurance RPA Solutions:

Agency onboarding/termination
Large loss report automation
Claims data entry
Automated underwriting
Weather and catastrophe impact forecasting

WWT is creating the capabilities to harness the power of GenAI and RPA to transform its business. By applying GenAI and RPA to its software development, sales engagement, customer service, and operations, WWT aims to achieve higher quality, efficiency and productivity and better customer satisfaction and loyalty.

David O'Toole, Senior Director of Portfolio and Product Management , World Wide Technology

ON-DEMAND WEBINAR

RPA as a Service: Is Easy Button Automation Right for You?

Are you having a hard time getting leadership to buy in to your Robotic Process Automation program? Don’t let fears about required infrastructure and resources stop you from reaping the benefits of RPA.

In our on-demand webinar, our strategists highlight how RPA as a service requires fewer upfront resources and allows greater flexibility in scale and pricing.

WATCH THE WEBINAR

Our Robotic Process Automation FAQs

What is your approach to implementing robotic process automation (RPA) in a business?

We help implement robotic process automation (RPA) with workshops and automation readiness, pilot project or proof of concepts, program maturity and governance, and RPA-managed services. These processes help us determine if your organization is ready for automation, test your RPA deployment, help your organization grow in its use of RPA, and help advance continuous improvement.

How do you determine which processes are suitable for RPA?

With workshops and automation readiness, we’ll work with your team to review the tasks in your organization that are routine, repeatable and rules-based as well as whether you want to start with back-office tasks or focus on the user experience.

Can you provide examples of successful RPA implementations you have completed?

We recently worked with a P&C insurance company, Encova, to help it save time and money by increasing their productivity. With RPA, the organization was able to streamline its data entry process, reducing the amount of time it took to input new business accounts from over a day to just a couple of minutes.

What methodologies do you use for developing and deploying RPA bots?

When starting off with deploying and developing RPA bots, we recommend organizations start with a pilot or proof of concept. You can use our RPA as a Service for this test project, which offers flexible, consumption-based pricing; managed cloud infrastructure; a return on investment that correlates with your processes; simple staffing; and flexible timelines. Either way, we can help you choose the best RPA vendor for your needs, whether its UiPath, Microsoft Power Platform or Automation Anywhere.

How do you ensure the scalability and sustainability of RPA solutions?

We help organizations ensure their RPA solutions are scalable and sustainable by helping them establish an RPA Center of Excellence (COE). An RPA COE is a long-term strategy that will help you integrate RPA throughout your organization and provides your team with the capabilities needed to manage the program once it’s launched. The RPA COE can act as a repository of information that will help facilitate collaboration, effective automation, and knowledge sharing.

What kind of support do you offer post-implementation for RPA solutions?

Post-RPA implementation, we can provide RPA managed services. With this service, we’ll work with your existing company policies and procedures to build a team that will monitor the robots for efficiency and effectiveness. We will also administer user experience and cognitive measures to ensure there is continuous improvement through the use of RPA.

How do you integrate RPA with other technologies such as AI and business process management?

You can “Blend RPA and AI for Greater Results” once you create hyperautomation solutions thanks to the advent of low-code environments and simple deployment frameworks, which we discuss in the linked webinar. Similarly, you can learn how to combine RPA and business process management (BPM) in our webinar on “BPM and RPA: 3 Things Software Vendors Won’t Tell You.”

Benefits of Working with Our RPA Consultants

RPA consulting services can help optimize your business by assessing current processes to eliminate mundane tasks and redirect employees to more meaningful work. Here’s what makes our robotic process automation consultants unique:

Process-first Approach – Automating a bad process results in achieving negative outcomes faster. That’s why our automation experts work directly with and train in Operational Excellence best practices, ensuring that processes are fixed – before RPA development even starts.
Deep Industry Experience – We’ve done this before. Our RPA developers are industry specialists, not generalists. In contrast to a one-size-fits-all approach to process automation, we tailor solutions to fit the unique needs of your organization.
Fast Implementation – We know the best practices and automation tools to help you hit the ground running. With a mix of local, onshore and offshore resources, a smoother, quicker path to value realization can become your reality.

We partner with top RPA vendors to provide solutions tailored to your business and technology needs. From process assessment and prioritization to software selection, deployment, development and integration, we’ve got you covered.

UiPath

UiPath Studio, Studio X
UiPath Orchestrator
UiPath Robot
AI Fabric
Computer Vision
Automation Hub
Insights
Process Mining, Task Mining

Microsoft Power Platform

Power Automate Desktop (RPA)
Power Automate Cloud (Flow)
Power Apps
Power BI
AI Builder
Form Recognizer
Process Advisor
Power Automate for Teams

Automation Anywhere

Automation 360
IQ Bot
Bot Insight
Bot Farm
Bot Store
RPA-as-a-Service
Cloud Start Pack

ASSESSMENT

What’s Your Enterprise Automation Maturity?

Wondering how effective your automation program is and what your next steps should be? Our enterprise automation maturity assessment will help you identify where you are at in your automation journey and what you can do to take it to the next level.

Download the self-assessment to learn how blending Robotic Process Automation with Business Process Management and Artificial Intelligence can transform how your business operates for the better.

VIEW ASSESSMENT

Our latest insights

Robotic Process Automation: Your Top 10 RPA Questions, Answered

blog

Blog Series: Your Guide to the 5 Stages of Enterprise Automation Maturity

blog

Introducing RPA as a Service

Resources

BPM and RPA: 3 Things Software Vendors Won’t Tell You

“There is only one word I can use to describe my experience with Centric: partner. In the truest sense of a high performing partnership, a collaborative environment has been created to ensure complete clarity and trust throughout the project teams. Centric has done a great job integrating and adapting; they are not seen as a consultant, but a member of the team.”

David O'Toole, Director of Strategic Program Operations, World Wide Technology

Want a more productive future for your customers and company? We can help you bring robotic process automation to the workplace.

TALK TO AN EXPERT

Robotic Process Automation (RPA) Consulting

What is RPA?

Improve Your Day-to-Day with Robotic Process Automation Services

Customer Benefits

Organizational Benefits

How Our RPA Consultants Can Help You