AI Agent Development Services

Custom built AI agents that automate workflows, integrate systems, and scale intelligent operations across your enterprise.

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Centric Consulting’s AI services team develops custom AI agents to help you execute complex, time-consuming processes.

Our AI agents dramatically reduce workloads, scale intelligently, and preserve human expertise, allowing teams to focus on higher-value initiatives. Through AI agent development services, organizations can automate complex operational work while keeping people in control of decisions that require judgment and accountability.

In the next three years, over 80% of enterprises plan to implement AI agents as a core element of their business strategy. As adoption increases, organizations are turning to agentic AI consulting and development to move beyond experimentation and deploy agents that deliver measurable business impact.

We design custom-built AI agents that independently handle labor-intensive, multi-step workflows with accuracy and consistency. These agents are built to work alongside people or on behalf of a team or organization. Our AI agent development team builds agent systems that are:

Adaptable: Capable of learning and evolving based on new information and changing environments
Inherently safe and verifiable: Designed with built-in guardrails that cause agents to routinely check and verify their work
Goal-Oriented: Designed to achieve business objectives you define, using tools, tracking progress, and decision logic
Autonomous: Able to reliably operate without continuous human input

In addition to AI agent development services, we also help organizations define AI strategies, manage and govern AI, integrate agents into existing people and processes, and deploy AI agents within enterprise AI platforms.

Joseph Ours

AI Strategy

Director

59%

of organizations report revenue increases from AI

$67.2

billion invested in AI in the US alone

55%

of organizations use AI in at least one business unit

At Centric, our custom AI agent development services design and build agents that solve real business problems. Every build is guided by your business requirements and the governance guardrails we set from the start. Here are some real-world applications:

Streamlining Complex Data Workflows

Our broader AI consulting services cover the strategy and governance behind these agents, while the agents themselves automate intricate workflows that rely on unstructured data and multi-step decision-making.

For example, organizations use agentic AI to support employee recruitment and onboarding, coordinating activities from recruiting through onboarding and documentation completion.

Extracting Insights From Documents

Our AI agents are designed to locate and process key information across complex document formats.

For example, an insurance provider agent deploys AI agent solutions that can identify coverage details and exclusions from comprehensive policy documents, helping claims teams validate more efficiently.

Orchestrating Service Management

For example, organizations deploy agentic AI to build conversational agents that receive, route, and resolve service inquiries while integrating with existing systems.

This supports more efficient handling of customer service requests and IT support tickets across the organization.

Enhancing Operational Efficiency

Our AI agent solutions combine natural language processing, pattern recognition, and predictive analytics to streamline workflows by coordinating complex, repetitive tasks.

This includes integrating AI with Robotic Process Automation to elevate your business process management practice.

Accelerating App Development

Transform legacy app modernization with AI agents up to 80% faster. AI agents collaborate with human developers to manage the entire process from story creation to development and deployment.

We reverse engineer complex systems onto modern tech stacks, delivering production-quality results with one agent augmented expert versus traditional multi-person teams in weeks, not quarters.

Building Tomorrow’s AI-Ready Workforce

The workforce of tomorrow will be fundamentally different. Success will require critical thinking, problem-solving skills, and the ability to work seamlessly with AI tools and digital colleagues.

Our AI professional, Joseph Ours, shares how to prepare your teams to validate AI outputs, navigate complex problem spaces, and manage hybrid teams of humans and AI agents.

ON-DEMAND WEBINAR

Microsoft Agent 365: The Executive’s Guide to AI Governance

Agents may already be running in your Microsoft 365 tenant. But most IT and security leaders have no central view of which ones, what data they reach, or what they cost. In this on-demand webinar, join our Microsoft and AI practice leads for a practical look at how Agent 365 gives you visibility and control over agent activity, data exposure, and Copilot spend.

WATCH THE WEBINAR

How We Manage AI Agent Development & Implementation

Focus on Delivering Measurable ROI
Determine AI Agent Readiness
Strategic Alignment & Training
Identify and Prioritize AI Opportunities
Responsible Governance & Controls

We develop AI agents that solve real business challenges, not theoretical ones.

Together, we focus on delivering measurable ROI by prioritizing AI agent solutions that work right now, rather than chasing future possibilities.

Our AI developers build relevant, reliable agent systems that integrate seamlessly with your operations. Here’s how.

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25+

Years of Delivering AI & App Dev Projects

98%

of customers rated our value as "good" or "great"

11X

Forbes Ranked "Best Consulting Firm"

CLIENT STORY

Custom AI Achieves 98% Accuracy in Healthcare Data Processing

CarepathRx, a healthcare technology company focused on improving patient outcomes through innovative data solutions and pharmacy services, needed a highly accurate, cost-effective way to ingest and process unstructured data from hospital discharge notes and patient records. Traditional manual processing is time-intensive, error-prone, and expensive, while existing automation solutions lack the precision needed for critical healthcare applications.

We developed a comprehensive hyperautomation approach, combining RPA technology with a custom agentic AI solution that leverages advanced text segmentation to overcome technical limitations and ensure precise data processing from hospital discharge notes.

The AI solution achieved over 98% accuracy in document processing and information extraction at just $0.04 per document with no added labor costs, revolutionizing how CarepathRx transforms healthcare data into improved patient care.

Read the Client Story

Scale Operations with Agent C

Introducing Centric’s Breakthrough AI Agent Framework

As agentic AI leaders, we’ve developed Agent C, our production-ready, enterprise-grade framework that changes how organizations build and run AI agents. Agent C isn’t just another tool. It’s a collaborative system that delivers major gains in efficiency and scalability.

What Makes Agent C Different

Agent C is a composable AI agent framework that allows you to build sophisticated agent systems from modular components, much like assembling precisely engineered building blocks. The result? AI systems that can:

Dramatically reduce workloads: Real-world implementations have compressed tasks requiring 2 people and 4 weeks of effort down to just 6 hours
Scale intelligently: Agents can package specialized tools and capabilities that other agents can access and use
Maintain human expertise: Sophisticated guardrails ensure AI systems complement and enhance human judgment rather than replace it

Beyond Implementation: Making Agent C Work for You

We partner with you to integrate Agent C capabilities throughout your organization in ways that support real workflows, teams, and business outcomes:

Custom Agent Development: Purpose-built agents designed for your specific operational challenges and workflows
Native Integration: Agent C connects with your existing enterprise systems to fit naturally into how work gets done today
Capability Building: Comprehensive knowledge transfer that helps your teams maintain and expand agent capabilities over time
Governance Excellence: Custom-designed structures ensuring responsible, effective, and compliant agent use

With Agent C, you’re not just implementing AI tools. You are deploying a coordinated set of intelligent agents designed to support and improve your business operations.

In addition to specializing in custom AI agent development, Centric works across leading enterprise platforms, including Microsoft and Salesforce.

As a Microsoft Cloud and Salesforce Partner with over 500 certifications across both ecosystems, we help organizations integrate custom and prebuilt AI agents into their existing enterprise platforms.

Copilot Agents

Our Microsoft Copilot consultants help organizations design and deploy intelligent Copilot agents in ways that align with real business workflows and governance requirements.

These agents operate within Microsoft 365, integrate with Power Platform, and can be customized to fulfill specific roles within Copilot Studio. We support your company across all three critical phases:

Copilot Licenses and Readiness
Copilot Deployment, Governance, and Security
Copilot Training and Adoption

Agentforce

Our Salesforce AI consultants help organizations get more value from their Salesforce investments by applying powerful Agentforce in ways that align with real business processes and governance requirements.

From implementing Agentforce features across applications and workflows to developing AI agents using Salesforce’s low-code and pro-code tools, we partner with your organization to drive:

Custom Salesforce AI Strategy
Data Governance and Security with the Einstein Trust Layer
Salesforce AI Readiness and Implementation

How We Implement AI Agents in Your Business

Centric integrates AI agents directly into existing systems and workflows to automate processes, simplify decision-making, and improve business productivity.

As a full-service AI firm, our teams bring together data, security, and enterprise application expertise to support AI agent implementation end to end.

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AI Agent Development FAQs

What is an AI agent?

An AI agent is a software system that autonomously performs tasks, makes decisions, and interacts with tools, data, and systems to achieve specific business outcomes. Unlike traditional automation, AI agents can reason, adapt, and coordinate actions across workflows.

How are AI agents different from chatbots or automation tools?

Chatbots and traditional automation follow predefined scripts or rules. AI agents operate with greater autonomy, using reasoning, memory, and tool orchestration to complete multi-step tasks across systems. AI consulting defines where AI makes business sense and how it should be governed. AI development and machine learning provide the technical foundation. AI agents apply that foundation to deliver working solutions that operate within real business processes.

How do you ensure AI agents are secure and governed?

Centric designs AI agents within established governance frameworks that address security, compliance, data access, and risk tolerance. Governance is built into design, development, and deployment rather than added after implementation.

What business problems are AI agents best suited to solve?

AI agents are well-suited for complex, repetitive, or decision-intensive workflows, including customer support, service management, data processing, application modernization, and cross-system orchestration.

How long does it take to implement AI agents?

Timelines vary based on complexity, data readiness, and integration requirements. Many AI agent solutions can be deployed in weeks rather than months, with additional optimization occurring post-launch.

What happens after an AI agent is deployed?

Centric provides ongoing support, monitoring, and optimization to ensure agents continue to perform reliably and scale with evolving business needs.

What are custom AI agent development services?

Custom AI agent development services design, build, and deploy agents around your specific workflows rather than adapting a generic tool. At Centric, that means defining the business outcome, setting governance guardrails first, building the agent against your systems and data, and validating it before it goes live. The result is an agent that fits how your teams already work.

What is agentic AI, and how is it different from an AI agent?

Agentic AI is the broader capability: software that reasons, plans, uses tools, and coordinates multi-step actions toward a goal with limited human input. An AI agent is a specific tool or system built on that capability to carry out a defined job, such as processing documents or routing service requests. In practice, we use agentic AI to build and connect individual agents into workflows that hold up in a real business environment.