AI Agent Development Services

Our custom and pre-built AI agents are force multipliers that help your teams move faster, make better decisions, and move your business forward.

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Centric Consulting is an agent-augmented partner who helps you put AI to work and keeps the momentum going on your most important business problems.

In the next three years, more than 80 percent of enterprises plan to implement AI agents as a core element of their business strategy.

At Centric, our AI Consulting Services team develop custom AI agents that work with humans to execute complex, time-consuming processes.

Our agents are force accelerators that dramatically reduce workloads, scale intelligently, and maintain human expertise—freeing your teams to focus on higher-value initiatives. They independently tackle labor-intensive, multi-step projects with accuracy and consistency. These agents will work alongside or on behalf of a person, team, or organization. Our AI agent development team builds agent systems that are:

Adaptable: Capable of learning and evolving based on new information and changing environments

Inherently safe and verifiable: Designed with built-in guardrails that cause agents to routinely check and verify their work

Goal-Oriented: Designed to achieve your highest impact business objectives by using tools, tracking progress, and making decisions to reach those goals

Autonomous: Able to reliably operate without continuous human input

In addition to custom AI agent development, we also assist organizations in creating AI strategies, managing and governing AI, integrating AI with your people and processes, and using agents within enterprise AI platforms.

Joseph Ours

AI Strategy

Director

of organizations report revenue increases from AI

billion invested in AI in the US alone

of organizations use AI in at least one business unit

At Centric, we customize AI agents that excel at practical, yet powerful solutions for our clients. We define possibilities based on your business requirements and the guardrails we put in place. Here are some real-world applications:

Streamlining Complex Data Workflows

Our AI systems can automate intricate processes involving unstructured data through advanced reasoning capabilities. For example, our AI agents can manage the entire employee recruitment and onboarding process, from recruiting to onboarding to documentation completion.

Extracting Insights From Documents

Our agents excel at locating and processing key information across various document formats. For example, we built an insurance provider agent that identifies coverage details and exclusions from comprehensive policy documents to accelerate claims validation.

Orchestrating Service Management

We have built conversational agents that can receive, route, and resolve service inquiries while seamlessly connecting with your existing systems. This enables more efficient handling of customer service requests or IT support tickets throughout your organization.

Enhancing Operational Efficiency

Combining natural language processing, pattern recognition, and predictive analytics, our AI agent solutions transform complex, repetitive tasks into streamlined workflows. This includes integrating AI with Robotic Process Automation to elevate your business process management practice.

Accelerating App Development

Our AI agents collaborate with human developers to deliver more accurate rewrites up to 80 percent faster than either humans or agents could do alone. Human and agent teams collaborate to manage the entire process, from story creation to development and deployment. We reverse engineer complex systems onto modern tech stacks, delivering production-quality results with one agent-augmented expert versus traditional multi-person teams in weeks, not quarters.

Building Tomorrow’s AI-Ready Workforce

The workforce of tomorrow will be fundamentally different. Success will require critical thinking, problem-solving skills, and the ability to work seamlessly with AI tools and digital colleagues.

One of our leading AI experts, Joseph Ours, shares how to prepare your teams to validate AI outputs, navigate complex problem spaces, and manage hybrid teams of humans and AI agents.

How We Manage AI Agent Development & Implementation

We develop AI agents that solve actual business challenges—not theoretical ones.

Together, we’ll focus on delivering measurable ROI through solutions that work right now, rather than chasing tomorrow’s possibilities.

Our AI developers build relevant, reliable agent systems that integrate seamlessly with your operations.

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Years of Delivering AI & App Dev Projects

of customers rated our value as "good" or "great"

Forbes Ranked "Best Consulting Firm"

CLIENT STORY

Custom AI Achieves 98% Accuracy in Healthcare Data Processing

CarepathRx, a healthcare technology company focused on improving patient outcomes through innovative data solutions and pharmacy services, needed a highly accurate, cost-effective way to ingest and process unstructured data from hospital discharge notes and patient records. Traditional manual processing is time-intensive, error-prone, and expensive, while existing automation solutions lack the precision needed for critical healthcare applications.

We developed a comprehensive hyperautomation approach, combining RPA technology with a custom agentic AI solution that leverages advanced text segmentation to overcome technical limitations and ensure precise data processing from hospital discharge notes.

The AI solution achieved over 98% accuracy in document processing and information extraction at just $0.04 per document with no added labor costs, revolutionizing how CarepathRx transforms healthcare data into improved patient care.

Read the Client Story

Transform Operations with Agent C

Introducing Centric’s Breakthrough AI Agent Framework

As agentic AI leaders, we’ve developed Agent C – our production-ready, enterprise-grade framework that transforms how organizations use AI. Agent C isn’t just another tool–it’s a collaborative system that delivers unprecedented efficiency and scalability.

What Makes Agent C Different

Agent C is a composable AI agent framework that allows you to build sophisticated agent systems from modular components – much like assembling precisely engineered building blocks. The result? AI systems that can:

Dramatically reduce workloads: Real-world implementations have compressed tasks requiring two people and four weeks of effort down to just six hours
Scale intelligently: Agents can package specialized tools and capabilities that other agents can access and use
Maintain human expertise: Sophisticated guardrails ensure AI systems complement and enhance human judgment rather than replace it

Beyond Implementation: Making Agent C Work for You

We partner with you to integrate Agent C capabilities throughout your organization:

Custom Agent Development: Purpose-built agents designed for your specific operational challenges and workflows
Seamless Integration: Our frameworks connect Agent C capabilities with your existing enterprise systems
Capability Building: Comprehensive knowledge transfer empowers your teams to maintain and expand your agent ecosystem
Governance Excellence: Custom-designed structures ensuring responsible, effective, and compliant agent use

With Agent C, you’re not just implementing AI tools – you’re deploying a complex ecosystem of intelligent agents that can help you transform your business operations.

In addition to specializing in custom AI agent development, Centric is a Microsoft Cloud Partner and Salesforce Partner with deep expertise in these and other tech platforms. With more than 500 Microsoft and Salesforce certifications, we can help you integrate both custom and pre-built AI agents with either enterprise platform.

Copilot Agents

Our Microsoft Copilot consultants can assist you with deploying intelligent agents throughout your organization’s Microsoft ecosystem. Copilot agents work within Microsoft 365, integrate with Power Platform, and can be customized to fulfill specific roles within Copilot Studio. We support your company during all three critical phases:

Copilot Licenses and Readiness
Copilot Deployment, Governance and Security
Copilot Training and Adoption

Agentforce

Our Salesforce AI consultants can help you get the most from your Salesforce investment, from implementing powerful Agentforce features in your applications, workflows, and processes to developing AI agents with their low-code and pro-code Agentforce tools. We partner with your organization to drive:

Custom Salesforce AI Strategy
Data Governance and Security with the Einstein Trust Layer
Salesforce AI Readiness and Implementation

How We Implement AI Agents in Your Business

Centric integrates AI directly into existing systems and workflows to automate processes, simplify decision-making, and improve business productivity.

As a full-service AI firm, our experts cover everything from data and security to enterprise application development and beyond.

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