Articles by Raquel Richardson

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Raquel Richardson

Raquel Richardson is a Senior Manager for the Indianapolis team. She brings over 14 years of consulting experience in the marketing industry with her firm, Silver Square. In addition to her firm, she spent the last six years in leadership roles with growing technology companies.

Raquel is active on the executive committees of Big Brothers Big Sisters of Central Indiana and the local public broadcasting arm, WFYI. She’s also active in her alma mater, Butler University.

How to Achieve Process Standardization in Manufacturing

Manufacturing process standardization can help improve employee recruitment, retention and satisfaction in your company.

How to Create Consistent and Positive Customer Experiences with Your Brand

The first priority in business is the importance of considering the customer experiences in all areas of engaging with your business.

Raising the Bar on Your Customer Experience With an Advisory Board

Creating a customer advisory board provides your company customer insights that change the way you do business. Apply their ideas to your business model.

Creating an Organization Committed to Delivering Unmatched Experiences

How to get employee smarts and energy to work for the greater good, committing to delivering unmatched experiences for your company and clients.