In this three-part series, we discuss the fundamentals of business process management.
Processes are the underlying foundation of nearly all businesses and often determine the success or failure of an organization.
The ability to seamlessly guide customers and internal resources through sales, onboarding, billing, support and other business processes is key to developing and maintaining profitable relationships.
In order to truly achieve operational excellence, a company must first understand what type of improvement program they are pursuing, define the program’s goals and understand the proper way to integrate technology into these efforts.
This three-part series focuses on the fundamentals of Business Process Management (BPM) and provides a brief introduction to what BPM is, why companies leverage BPM and what functions the many tools in the marketplace can provide.
Read the Series
- Part 1: What Are Business Process Improvement and Business Process Management?
- Part 2: Why is Business Process Management So Important?
- Part 3: What Does a Business Process Management Solution Offer?