Artificial Intelligence Consulting

AI consulting services for strategy, governance, security, development and implementation.

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We offer AI consulting services that help organizations (1) build and refine AI strategies, (2) identify and implement the right technology to support those strategies, (3) develop specialized AI agents, and (4) establish scalable governance policies.

Through our artificial intelligence (AI) consulting services we help leaders adopt and scale AI responsibly, turning experimentation into secure, governed systems that actually deliver business value. As part of our AI consulting approach, we establish AI strategy and governance frameworks that guide how AI is designed, developed, and implemented across the organization. This includes, but is not limited to:

AI strategy development: Determine how AI, machine learning (ML), and robotic process automation (RPA) should fit into your business strategy. Explore use cases that directly address challenges.
Data management: Apply sound data governance and security across your organization.
Oversight and policy management: Establish generative AI acceptable use policies designed to scale.
AI agent development: Build custom AI solutions that address your business challenges (including our enterprise-grade AI agent framework, Agent C).
Implementation and integration: Adopt and integrate AI-enabled enterprise platforms across people, process, and technology (like Microsoft Copilot or Salesforce Agentforce)
AI governance and adoption: Establish an AI Center of Excellence (COE) to support AI governance, responsible adoption, and ongoing iterations
Workshops and accelerators: Sessions designed to help teams build capability and deliver results faster (eg: Data Insights with AI workshop)

Joseph Ours

AI Strategy

Director

Our AI consulting services are designed to meet organizations where they are. We focus on making an immediate impact on improving inefficiencies, while maintaining a clear connection to long-term vision and strategy.

AI Strategy, Governance and Security

Prepare to integrate responsible AI into your business operations with AI strategy services that keep both security and AI governance at the forefront of every recommendation. We guide leaders in aligning AI use with organizational goals, human oversight, and people-first adoption readiness.

AI Augmentation and Systems Modernization

We use our proprietary AI augmentation development framework to modernize disparate, undocumented legacy systems, helping teams reduce modernization timelines by 50-80% and lower costs by 30-50%.

AI Agent Development and Integration

We design custom AI agent systems of all kinds that specifically support your business workflows. Our agent development services focus on building reliable, scalable systems that align with established strategy, governance, and operational requirements.

AI Implementation & Adoption

With more than 25 years of experience delivering custom app development, custom RAG pipelines, and now custom AI solutions across data and analytics initiatives, we help organizations implement AI in ways that support adoption and measurable value. Our implementation services focus on rolling out AI efficiencies built on tools like Microsoft Copilot and Salesforce Agentforce, into day-to-day workflows, supported by enablement, change management, and operational readiness.

Years of Delivering AI & App Dev Projects

of customers rated our value as "good" or "great"

Forbes Ranked "Best Consulting Firm"

Our AI leader and member of the Forbes Technology Council, Joseph Ours, breaks down the biggest opportunities and risks AI presents over the next 2 years, and shares the proven framework for moving from AI experimentation to production—with KPI-driven success criteria and continuous outcome monitoring.

AI Statistics & Trends In 2025

(The 7th Annual AI Index Report | Stanford HAI)

of organizations report revenue increases from AI

billion invested in AI in the US alone

of organizations use AI in at least one business unit

Our AI Consulting Services for Strategic Planning, Governance and Security

Determine How AI Fits Into Your Strategy

Define and align AI initiatives with business goals and objectives.

Document a Strategy for Developing and Implementing Custom AI Solutions

Custom AI demands a custom strategy. We’ll define how AI supports your business goals, aligning expectations with feasibility to prioritize your greatest AI opportunities.

Document a Strategy for Microsoft Copilot or Salesforce Agentforce

You need a clear plan to drive real results with enterprise AI tools. We’ll strategically integrate Copilot or Salesforce AI capabilities to advance core business objectives and gain more value from your enterprise investments.

AI Development and Integration

Develop and deploy generative AI models to create new content, designs, apps or products based on your existing data sets.

Integrate these models into your existing systems and processes to streamline complex data workflows, optimize performance and drive innovation.

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AI Agent Development for Today’s Business Challenges

Our AI services team builds custom AI agents to help you tackle complex processes, reduce workloads, and scale intelligently – while maintaining human expertise. The key? Developing AI solutions that are centered on sound business strategy. From our production-ready Agent C framework to enterprise platforms like Microsoft Copilot Studio and Salesforce Agentforce, we create and implement agentic AI systems that deliver measurable value now.

Clients have seen tasks that once required 4 weeks for 2 people to accomplish compressed to just 6 hours – freeing your teams to focus on higher-value work while decreasing costs.

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Our Enterprise Intelligence and Analytics Services

Strategy and Vision

Strategize and envision how an AI-enabled platform will support data-driven decision-making and automation in the organization.

Platform Development

Design and implement AI-enabled platforms to support data-driven decision-making and automation.

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WWT is creating the capabilities to harness the power of GenAI and RPA to transform its business. By applying GenAI and RPA to its software development, sales engagement, customer service, and operations, WWT aims to achieve higher quality, efficiency and productivity and better customer satisfaction and loyalty.

David O'Tool , Senior Director of Portfolio and Product Management , World Wide Technology

The ‘70s called, and they want their faxes back… In all seriousness, the process of connecting people with healthcare providers, such as pharmacies, is still driven by large amounts of unstructured data. Automation opportunities presented with AI/ML solutions can bridge the gap until we get to a more integrated landscape.

Kurt Geiger , CIO , CarepathRX

We knew we wanted to be at the forefront of exploration and implementation with ChatGPT and other AI technologies. The challenge was that there was so much new and changing information, we weren’t sure where to start. We now have a solid roadmap to execute right away and lay the groundwork for what our future could look like.

Chanel Smith , Chief Knowledge and Excellence Officer , What Chefs Want!

David O'Tool , Senior Director of Portfolio and Product Management , World Wide Technology

Kurt Geiger , CIO , CarepathRX

Chanel Smith , Chief Knowledge and Excellence Officer , What Chefs Want!

Client Story

AI-Assisted Modernization Drives App to #1 in Market

In benefits administration, mobile experience is what powers competitive differentiation and client retention. But modernizing an app to enterprise-grade quality while pioneering new approaches like AI-augmented development takes more than adding developers.

bswift, a leading provider of cloud-based benefits technology and engagement solutions, had successfully rebuilt its mobile app but needed a true partner to modernize its development practices, implement AI-powered tooling, and scale quality and security for enterprise-level demands.

Within 18 months, the app became the #1 user-rated in its industry; downloads surged 2,400 percent, automated test coverage went from zero to 97 percent, and AI-assisted development drove a 30 percent increase in velocity.

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The Evolution of AI

Generative AI has made huge technological leaps but it’s accessibility to the masses is the main contribution to its virality. Hear where AI is headed next according to our AI expert, Joseph Ours.

Learn more in our full webinar, “The ChatGPT & AI Revolution: An Executive’s Guide.”

Client Story

Using AI to Translate Math Expressions to Read Aloud Speech

According to the National Center for Education Statistics, math scores of 9-year-olds fell seven percentage points between 2020 and 2022. It’s clear that as we navigate today’s post-pandemic educational environment, teachers and students need new tools and support.

National Training Network, Inc. (NTN) is a math professional development company that helps empower math teachers to achieve confidence and proficiency in their students through embedded coaching, virtual training, and standards-based resources.

READ THE CLIENT STORY

Our Data Insights with AI workshop guides your team through hands-on exercises using Microsoft Fabric, teaching you to unify data sources, build generative AI tools, and drive smarter business decisions from day one.

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ON-DEMAND WEBINAR SERIES

Your Salesforce AI Trail Guide

Lost in the Salesforce AI wilderness? Don’t let confusion about Einstein, Agentforce, and data readiness keep you from competitive advantages. Watch our three-part webinar trail series to get AI-ready and ROI-focused.

LEARN MORE

Our Artificial Intelligence FAQs

Organizations often have practical questions about how to plan, govern, and implement AI responsibly. Our FAQ section addresses common questions related to artificial intelligence consulting, including AI strategy, governance, security, development, and adoption.

What services does Centric offer in artificial intelligence consulting?

We offer a range of artificial intelligence consulting services tailored to your business needs. These include AI strategy development, AI governance and policy development, AI solution design and implementation, AI pilots and proof-of-concept, Model training and testing, & AI operations and maintenance. Centric also supports organizations in integrating AI solutions into existing business processes and systems.

How can AI consulting services help my business?

AI consulting services help organizations apply AI in practical, business-focused ways. This includes automating routine tasks, improving decision-making, enhancing customer experiences, & identifying new business opportunities for growth. Our technologists and AI strategists will help you build strong AI capabilities within your organization while navigating the complexities of AI adoption, governance, and oversight.

What industries does Centric AI consulting serve?

Centric provides AI consulting services across a wide range of industries, including banking and finance, healthcare, retail, manufacturing, and the public sector. Our AI solutions approach is tailored to the specific needs, constraints, and goals of each industry.

What is Centric’s approach to AI consulting?

We follow a holistic approach to AI consulting that starts with understanding your business’s objectives, then aligning AI initiatives to those goals.This includes:

Defining an adoption and change management plan
Establishing a clear AI strategy that aligns with overall business goals
Designing custom solutions that specifically fit each organization’s needs
Implementation is supported with training and ongoing guidance to help ensure AI solutions are used effectively over time.

Does Centric have any experience in implementing AI solutions?

Yes, our teams have experience designing, building, and implementing artificial intelligence solutions for organizations across a range of industries. Our work spans projects of varying scope and scale and includes both established and emerging AI and machine learning technologies.

What kind of AI technologies does Centric specialize in?

We work across a broad range of artificial intelligence technologies to support different business needs and use cases. These include machine learning, deep learning, natural language processing, computer vision, AI agents, and robotic process automation. Our work spans both early-stage pilots and full-scale implementations, depending on organizational goals and readiness.

How does Centric ensure the success of its AI projects?

Our team ensures the success of AI projects by following a structured delivery approach that aligns with business goals, stakeholders, and implementation teams from the start. Our work is supported by collaboration across disciplines within our firm, clear success criteria, and performance tracking against relevant KPIs. We use an iterative improvement approach to refine solutions over time and help ensure they deliver expected results in real-world use.

What kind of support does Centric provide after the implementation of an AI solution?

Our AI consulting team provides ongoing support after AI implementation to help organizations operate, maintain, and improve their solutions over time. This includes performance monitoring, maintenance and updates, training, and guidance to support adoption and change management as AI use evolves.

What is the AI market size expected to be by 2030?

Estimates for the global AI market vary widely depending on scope and methodology. Industry analysts generally project significant growth in AI tools, platforms, and services through 2030, driven by increased enterprise adoption and advances in machine learning and automation. Organizations evaluating AI initiatives should focus less on market size projections and more on identifying practical, value-driven use cases aligned to their goals.