Learn how we helped Back2Back Ministries, a Cincinnati-based non-profit, implement Oracle’s NetSuite Enterprise Resource Management (ERP) application to overhaul donor relations management and financial processes.
Since its inception in 1997, Back2Back Ministries has excelled at fulfilling its central mission of standing “back-to-back” with directors and caregivers who serve children’s homes and marginalized communities around the world. Over the last two decades, what began as a small service-based ministry of volunteers has steadily evolved into a $12 million organization with operations in six countries.
During that time, Back2Back’s programs have brought about real changes in the lives of children who would otherwise have been abandoned or were at risk for homelessness, abuse or trafficking. The following programs are among many that the organization has successfully launched during its tenure:
- Back2Back was instrumental in the creation of Foster Care Mexico, Mexico’s first government-sponsored foster-care program, in the Mexican state of Nuevo Leon. The Mexican government is now planning to expand foster care to other states.
- The Hope Program enables at-risk children to obtain a high school diploma and a college degree while living in a family setting with 6-8 other children supervised by Back2Back staff “house parents”.
- Child Sponsorship and Family Sponsorship programs pair donors with children and families who they can correspond with and sponsor through monthly donations.
- In partnership with Texas Christian University, Back2Back has developed an innovative Trauma Competent Care Training Program, which uses cutting edge behavioral research to help governments, NGOs, schools and caregivers effectively interact with children who have experienced mental, emotional and physical abuse.
Integral to Back2Back’s mission and culture is their ongoing commitment to align donor gifts directly to the needs of the children they sponsor. To do this more effectively, they wanted to automate their ability to track funding and then be able to report on how the funds were applied. This involved tracking thousands of relationships, financial streams, and resource needs. In addition, their rapid expansion challenged their ability to maintain personalized relationships, which is one of Back2Back’s core values.
For these reasons, Back2Back needed a powerful, cloud-based technology solution with the capability of segregating funds and reporting fund disbursements in detail. They also needed ready access to donor information in order to tailor their interactions. To accomplish their vision, Back2Back needed a technical implementation partner who would take the time to understand their unique nonprofit mission and who also had the skills and expertise to meet their business challenges.