Learn how to take your customer understanding to the next level with Microsoft Dynamics 365 in our on-demand webinar.
No matter how advanced your current CRM capabilities are, there is an opportunity to gain better insights from Microsoft Dynamics 365. That’s why our experts want to show how you can optimize D365’s powerful tools to better understand who your customers are and what they need.
During our on-demand webinar, our customer experience, data analytics and Microsoft specialists demonstrated how to mature your company’s level of customer understanding with D365, covering the following:
- A look at the importance of customer insights and how to use them
- An overview of a customer data platform (CDP) and when to consider it along your D365 journey
- A featured demo on using Microsoft’s D365 Customer Insights product and sample use cases across D365 modules
- A look at the advanced analytics and cognitive capabilities in D365 that will automate the ecosystem to expand what you know and predict future customer behaviors.
Based on a Gartner Study cited in this session, 92 percent of organizations collect customer data, but only 23 percent use it on average. Our team will give you the tools to overcome complexity, cost, governance and lack of trust to put that data to use and become a more customer-centric organization using Microsoft D365. Watch on-demand below.