Streamline Business Processes With Dynamics 365 Customer Engagement
Learn how to streamline business processes using Dynamics 365 Customer Engagement, and the tools and strategies to enhance efficiency.
Centric Consulting’s Adoption and Change Management practice creates a tailored approach to driving the people side of change.
When change happens, such as the adoption of Microsoft 365 at your workplace, you need to peel back the layers of your organization so you can define your vision and objectives, identify groups affected, secure the participation of key people, and define new behaviors.
You need to build trust and listen to help users understand the value of a new product or service – for both employees and the organization. You need technology and a strategy for making modern ways of working real for everyone while preparing them for the change, managing them through it, and driving value to successfully sustain your evolving environment.
Employee adoption and usage are the bridge between a great solution and its ultimate results. Unfortunately, most businesses do not have the people and processes in place to understand holistically the context of new technology and its organizational impact. Many also struggle with properly defining the scope and objectives of that impact to guide teams and individual employees through the change process.
We find that training employees on the new features that new technologies present is not your biggest challenge. Your biggest challenge is defining how your organization will incorporate those features and helping employees adapt to the new processes and standards they require to meet your business needs. Only then will you fully realize the value of your Microsoft 365 investment.
