Customer Journey Mapping

Diving Into Customer Journey Mapping

About the Author
John Kackley

John Kackley

Senior Manager | Chicago

John has experience helping organizations in many different industries with unique business challenges.  He has worked with Centric Consulting for 9 years and is located in Chicago.  In his personal time, John enjoys playing tabletop games, hanging out with his wife at concerts, and walking his dog.

An Introduction to Design Systems and How They Improve the Digital Customer Experience

Insurance: The Next Frontier in Customer Journey Mapping?

3 Questions to Ask—and 3 Steps to Take—to Deliver Seamless Customer Service

Want to learn more about our customer experience consulting services, and how we look holistically at customers and organizations to deliver on expectations?