Customer Journey Mapping

Diving Into Customer Journey Mapping

About the Author
John Kackley

John Kackley has spent more than 25 years as an IT professional and management consultant in our Chicago office. He has worked in nearly every industry and business functional area, engaged in numerous technologies and methodologies. John typically plays the role of project manager and technical or functional lead for teams, delivering new processes and tools to support business.


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Want to learn more about our customer experience consulting services, and how we look holistically at customers and organizations to deliver on expectations?