Process Excellence - Process Consulting

Operational Excellence Consulting

We help you improve operations to drive business value and competitive advantage.

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Evolve from zero to hero.

We all know a “zero to hero” story. The odds are stacked against a character, their mentor challenges them to learn valuable lessons, then they use these lessons to enhance life for themselves and those around them.

Look at your business’s operational excellence journey as one of these stories. The odds might be stacked against your operations by complicated processes, confusing information, unreliable technology or unremarkable performance.

There are lessons for your business to learn, like how to work consistently, adapt rapidly, progress steadily and grow sustainably. As your business learns these lessons, you not only improve operational efficiency and effectiveness, but also drive business value and competitive advantage.

If your business’s “zero to hero” story is missing a mentor, we can help. Our Business Process Improvement (BPI), Operational Assessment and Roadmap, Enterprise Automation, Business Process Management (BPM), Robotic Process Automation (RPA) and Supply Chain Operations experts will work with you to implement immediate operational improvements and enable enduring operational excellence.  

Together, we’ll take a holistic approach to the people, processes, technology and information of your business’s operations so you can become an efficiency and effectiveness hero.

Our Operational Excellence Services

Whether your business is targeting one operations problem or operations across the enterprise, we can help you assess processes and measure performance to:

  • Identify pain points and their root causes
  • Prioritize high-impact, high-value improvement opportunities
  • Implement controls that mitigate risk and maximize reward
  • Develop an actionable plan to begin improvements immediately and continue improvements going forward

Using BPI methodologies like Lean and Six Sigma, we can get you on a fast path to Operational Excellence.

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Centered On You

Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.

Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.

Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.

Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage.

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Our Actual Client Results

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Reduction in account opening time – banking client
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Reduction in cost per transaction – insurance client
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Operations savings in first year – oil and gas client
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Average production increase per shift – manufacturing client

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Keeping Bakery Automation Fresh with Operational Excellence

The company’s leadership team also works to automate and find efficient processes for creating the best product in the industry. When one of its production lines started experiencing downtime and quality issues, its leaders immediately wanted to identify where the problem existed so they could optimize production.

READ THE cLIENT STORY

Customer Experience Transformation: Improving Customer Retention With Business Process Management (BPM)

Our client, a regional banking institution, knew it needed to make a change for these reasons and more. While it maintains multiple assets, from commercial lending to personal checking to investment management, it was having difficulty attracting and retaining customers. 

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Business Transformation Initiative to Sustain Historic Growth

Today, WWT is at a critical point in their evolution. To continue their aggressive growth and maintain the highest levels of customer satisfaction and world-class culture, the company must transform their business processes, technologies, and organizational structures.

READ THE CLIENT STORY

Delivering Hyperautomation at World Wide Technology

WWT wanted to improve its ability to commit to delivering data to customers in a timely manner. Low confidence in vendor material availability dates and supplier accuracy resulted in manual processes that led to ineffective downstream receiving processes.

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Hit the Ground Running

Centric’s consultants came in and hit the ground running. They helped us get our decentralized organization aligned quickly to execute the assessment process. In four and a half weeks, we had recommendations and a roadmap that was supported by the organization and ready for implementation.

Vice President of Client Services, Pharmacy Services National Leader

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Business Process Improvement Through the Lens of ‘Atomic Habits’

When organizations adopt the atomic habit mindset and witness its cumulative impact, they set a powerful force in motion: the perpetual drive for improvement.

Each change, no matter how small, keeps your organization on a trajectory of constant enhancement and a journey toward excellence.

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What’s Your Enterprise Automation Maturity?

Wondering how effective your automation program is and what your next steps should be?

Download the self-assessment to learn how blending Robotic Process Automation with Business Process Management and Artificial Intelligence can transform how your business operates for the better.

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7 Easy Ways to Improve Your Supply Chain and Make Clients Happy

When businesses talk about improving their supply chain, most of the focus goes to cutting costs, saving time and increasing profits. But what about your customers?

Your supply chain plays a critical role in delivering the right product to the right client at the right time in the right condition.

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Bust the Myths Surrounding Process Excellence

Leading with process provides clarity when change creates uncertainty. Organizations that holistically reimagine business processes stay ahead of their competition and drive desired outcomes.

Our webinar series debunks common myths that can hamper process improvement efforts.

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Our Operational Excellence FAQs

What are the key components of your Operational Excellence Consulting Services?
Our Operational Excellence Services include Operational Assessment and Roadmap, Business Process Improvement, Enterprise Automation, Supply Chain Operations, and Centers of Process Excellence.
How do you approach business process improvement and what methodologies do you use?
Our Business Process Improvement (BPI) consists of identifying high-priority focus areas, leveraging process improvement best practices, and using our deep experience to help you implement your new processes. We’ll work with you to help your team adopt continuous process improvement practices. We use standard methods, including Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management (BPM), Business Process Reengineering (BPR), and more.
Can you provide examples of successful operational excellence projects?
Yes, we can provide several examples of successful operational excellence projects. We worked with a large distributor of baked goods to help implement operational excellence, automate their processes for better employee satisfaction and to reduce downtime. In another example, we helped a regional bank improve its customer experience by implementing a business process management solution. And we worked with World Wide Technology, a $10 billion technology solution provider, to implement a massive business transformation project that included a BPI program to help scale its business.
How do you integrate enterprise automation into existing business processes?
In order to integrate enterprise automation into your existing business processes, we combine BPM, robotic process automation (RPA), AI, and other solutions while taking your entire organization into account. We’ll maximize your existing processes with matching key systems and tools, considering whether you have processes that are repeatable and routine, which are some of the best processes to automate first.
What kind of support do you offer for supply chain operations and optimization?
We provide support for the following supply chain operations: Supply and Demand Analytics, Sales and Operations Planning, Production Optimization, Smart Factory and Supply Chain Intelligence, Warehouse and Inventory Management, and Digital Supply Network Implementation.
How do you ensure continuous improvement and sustainability in operational excellence initiatives?
As part of our Business Process Improvement services, we can help your organization adopt a continuous improvement ideology by assessing your business process maturity, developing plans to evolve it, building your employees’ process problem-solving skills, providing training and advisory services, and establishing a Center of Process Excellence. As for sustainability within your organization, our Enterprise Automation Services can help your organization create long-lasting change built on filling the gaps between siloes systems so that your business processes are repeatable and scalable.
What strategies do you use to align leadership and organizational structure with operational excellence goals?
To align leadership and organizational structure with operational excellence goals, we can help your organization set up a Center of Process Excellence. The components that make up a Center of Process Excellence include leadership alignment, organizational structure, process architecture, best practices, skills development, technology solutions, and change management. Without leadership and organizational structure alignment, your Center of Process Excellence will be vulnerable, hindering your company’s ability to identify business process improvement opportunities and implement operational excellence solutions.

 

Our Latest Insights

Client Stories

Delivering Hyperautomation at World Wide Technology

We helped a billion-dollar tech company combine RPA and AI – hyperautomation – to achieve no-touch, end-to-end automation.
Client Stories

Using Data to Reimagine New Business Processes for an Insurance Provider

Processes drive insurance companies. We helped a Fortune 500 insurer develop a complete strategic plan for its process-improvement efforts.
Client Stories

Common Problems, Unmatched Solutions: Your Centric Problem Solvers at Work

All consultants solve problems. But Centric Consulting problem solvers are different. Read our collection of client stories.

Take a holistic approach to the processes and information of your business’s operations so you can become an efficiency and effectiveness hero.

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