Centric Consulting’s People and Change Practice Lead Hilary “Hil” Lee recently shared her expertise on digital transformation in healthcare workforce management in Crain’s Chicago Business.
As healthcare organizations face mounting pressures from staffing shortages and increased service demands, Lee offers a path forward. Her article, “Embrace the Digital Transformation of Healthcare Workforce Management,” outlines how strategic digital transformation can transform workforce management while elevating care quality.
“Digital transformation of workforce management not only offers a path forward for healthcare organizations to streamline operations and improve efficiency but also promises to enhance employee experience, fostering a more optimistic outlook for the future,” Lee wrote.
The article highlights the importance of strategic technology adoption, building a change-ready culture, and implementing solutions that address operational efficiency and staff satisfaction. Lee also explores how healthcare organizations can use digital technologies like AI-powered scheduling, automated payroll systems, and digital communication platforms to optimize resource allocation and reduce administrative burdens.
She shares four critical pillars of successful change management and how they impact transformation:
- Understanding the impacts of change
- Aligning communication efforts
- Supporting leaders and teams
- Providing ongoing training and support
“The path to effective workforce management in health care has challenges, but it also presents a unique opportunity for health care providers to innovate and adapt,” Lee concluded. “By embracing digital transformation and implementing change management, organizations can not only address staffing shortages and operational inefficiencies but also elevate the overall experience for both patients and staff.”
Read the full article at Crain’s Chicago Business.