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Centers of Process Excellence Consulting

We help you infuse your business with a continuous improvement mindset.

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Drive competitive advantage with continuous improvement.

To drive competitive advantage amidst ever-evolving technology, economy and culture, you need to infuse your business with a continuous improvement mindset. One surefire way to do that is building a Center of Process Excellence.

You can build a Center of Excellence (CoE) to focus on just about anything your business does—any concept, any methodology, any technology, any solution. A CoE acts as an internal consultancy to support and manage the focused concept, methodology, technology or solution. No matter its focus, a CoE’s grand purpose is to help your business continuously improve operations and processes to deliver higher quality and greater value.

Our Center of Process Excellence experts can help you develop the in-house ability to identify business process improvement (BPI) opportunities and implement operational excellence solutions using our proven approach. Together, we will build a completely customized CoE to infuse your entire business with a continuous improvement mindset that drives your competitive advantage.

Our Center of Process Excellence Components

The success of your Center of Excellence hinges upon strong sponsorship and a clearly defined roadmap. We’ll work with you to align leadership around your Operational Excellence goals.

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An Environment Where Innovation Blossoms

Innovation is one of the top buzzwords of our time. While it’s often likened to a lightning strike, innovators like Thomas Edison and Henry Ford didn’t wait for the lightning to show up. They created an environment where innovation could blossom and then tested new ideas continuously.

John Kackley, Chicago Senior Manager, Centric Consulting
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Centered On You

Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.

Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.

Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.

Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage.

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Our Operational Excellence Experience

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Webinar

WEBINAR SERIES

Bust the Myths Surrounding Process Excellence

Change is the new constant when it comes to process excellence. Companies of all sizes across various industries now face learning how to thrive in this ever-evolving state, or they risk becoming irrelevant. Organizations that holistically reimagine business processes stay ahead of their competition and drive desired business outcomes.  

Watch our three-part webinar series on the common myths, misconceptions and miscommunications that can hamper operational and process improvement efforts.

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WANT TO KNOW MORE ABOUT CONTINUOUS IMPROVEMENT?

Business Process Improvement Through the Lens of ‘Atomic Habits’

Atomic habits are small, incremental changes that build upon each other. When organizations adopt the atomic habit mindset and witness its cumulative impact, they set a powerful force in motion: the perpetual drive for improvement.

Each change, no matter how small, keeps your organization on a trajectory of constant enhancement and a journey toward excellence.

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People: The Foundation of Your Company, Culture and Process Excellence Programs

Operational excellence might appear to be a lofty, intangible goal, but in reality it depends on two practicalities: collaborative people and improved processes. The companies that survive and thrive put people and processes at the center of their culture.

Learn how you can foster a collaborative culture focused on continuous improvement.

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Establish a Robotic Process Automation Center of Excellence

As your business begins the journey into robotic process automation, creating an RPA CoE may feel like adding one daunting task on top of another. But establishing an RPA CoE helps you implement sustainable, maintainable process and technology improvements via your automation initiatives.

Develop your RPA CoE in just 8 steps and boost your business’s RPA success.

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What Is Process Improvement and What Can It Do for Your Business?

Meetings moved from conference rooms to virtual spaces. Offices transitioned to remote work. Restaurants pivoted to delivery. Stores began offering curbside pick-up. We saw many process changes in 2020, but were they all process improvements?

Learn more what process improvement is, what it consists of, and how it leads to a culture of continuous improvement.

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Taking a Business-Driven Approach to Continuous Improvement

Harnessing a business objective mindset ensures your team understands what the business strives to achieve, rather than attempting to solve for pain points.

By defining achievable objectives, challenging and trusting your team, and maintaining a continuous improvement mindset, you will have a higher chance of providing a solution that advances your objectives.

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Our Latest Insights

Client Stories

Delivering Hyperautomation at World Wide Technology

We helped a billion-dollar tech company combine RPA and AI – hyperautomation – to achieve no-touch, end-to-end automation.
Client Stories

Using Data to Reimagine New Business Processes for an Insurance Provider

Processes drive insurance companies. We helped a Fortune 500 insurer develop a complete strategic plan for its process-improvement efforts.
Client Stories

Common Problems, Unmatched Solutions: Your Centric Problem Solvers at Work

All consultants solve problems. But Centric Consulting problem solvers are different. Read our collection of client stories.

 Deliver greater value with a continuous improvement mindset that drives your competitive advantage by building a Center of Process Excellence.

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