Articles by Tom Ujvagi

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Tom Ujvagi

Tom Ujvagi is our National Process Excellence (PEX) Practice Lead. He has a strong focus on developing tools and methodologies that can be leveraged across multiple companies, programs and projects. Tom has served in numerous roles over his nearly 20-year career and has always maintained a focus on continuous improvement, whether through process, technology or the convergence of the two. Follow Tom on Twitter.

What Can Process Excellence Do For Me?

When embarking on a process excellence journey, companies should look at business value across six different areas.

Keep Improving While Remote With Operational Assessments

As companies grapple with what’s next, you still need to work on improving their current operations. To start, you’ll need an operational and capability assessment.

Technology: What’s the Right Way to Automate a Process?

Process automation isn't a quick fix to eliminate the mundane. There are steps to consider before introducing new technology into your business processes.

The 3 Types of Business Process Management Solutions (BPMS)

When choosing a business process management solution (BPMS), you need to know the three different types available to your company.

Getting Started: What is a Process Assessment? Why Do You Need One?

Before you can fix a broken process, you need a process assessment. We define what it is, why you need one, and how to get started.

Just Ask Why – A Simple Way to Identify a Business Process Improvement Need

Want an easy method for identifying areas requiring business process improvement? Just ask why to determine the purpose for each step.

Process Excellence: Think Big, Start Small, Act Quickly

While every company has different needs, the path to process excellence should start with: "Think Big. Start Small. Act Quickly."

Drive Organizational Results With Process Automation on Analytics

In blog seven of a series, learn how analytics-driven process automation can drive results for your organization.

Don’t Be Afraid of Lean Six Sigma: You’re Already Doing It

Lean Six Sigma (eliminate waste and reduce variation) translates to: boosting efficiency, consistency, and standardization to drive value.

Management Contradictions

Tom Ujvagi discusses major management contradictions encountered on a daily basis and offers suggestions for finding the right balance.

Business Process Management Solution (BPMS) Success: A Project or Program?

Companies that want continuous improvement should never truly declare a Business Process Management Solution project as complete.

Achieving Process Excellence Through Business Process Management (BPM) Blog Series

A three-part series on the fundamentals of BPM. Processes are the underlying foundation of nearly all businesses and often determine the success or failure of an organization. The ability to seamlessly guide customers and internal resources through sales, onboarding, billing, support and