For Process Excellence month, Centric Cleveland will host a three-part interactive webinar series highlighting the most common process improvement myths and misconceptions.

Change is the new constant. Companies of all sizes, across various industries, now face learning how to thrive in this ever-evolving state, or they risk becoming irrelevant.  

Leading with process provides clarity when change creates uncertainty and idleness. Organizations that holistically reimagine business processes stay ahead of their competition and drive desired business outcomes.

However, there are a variety of process improvement myths that foster misunderstanding and miscommunications therefore causing change to be ineffective.  

Join us for a three-part interactive webinar to dive into these common myths, misconceptions, and miscommunications that can hamper operational and process improvement efforts. Each session will focus on a common theme that organizations face today.  

  • Part 1: Business Transformation – Thursday, August 1st at 11 am EST 
  • Part 2: Change and Process – Tuesday, August 13th at 11 am EST 
  • Part 3: Digital Disruption – Thursday, August 29th at 11 am EST 

Our panel of experts will share best practices, use cases, and give practical advice on how to leverage processes to improve business capabilities. 

Key Takeaways

  • Define the scope and myths of end-to-end business transformations 
  • Understand the core components of successful transformations
  • Identify risks and drives to a successful transformation journey
  • Discuss managing transformation programs 
  • Hear lessons learned from those at various stages of their transformation journey 

About the Speakers

Tom Ujvagi, Centric Consulting’s Process Excellence (PEX)  National Practice Lead, has a strong focus on developing tools and methodologies applied across multiple companies, programs, and projects. He partners with local Centric resources and their clients to ensure quality delivery of PEX engagements that lead to both quick wins and long-term value recognition. 

Before working at Centric, Tom led transformational changes at multiple organizations, both as a corporate leader and a consultant. While serving in numerous roles over his career, Tom has maintained a focus on continuous improvement through processes, technology, and the convergence of the two. He is an experienced manager who seeks to instill the same process mindset in his teams.

Tom lives in Cincinnati, Ohio with his wife and four children. Tom and his wife are happily and heavily involved with their extremely active family and work together to instill strong values in their children. When Tom’s not coaching one of his kids’ many sports teams, he is on the sidelines as their biggest fan. 

Darren Rehrer 
manages Centric’s Business Process Management (BPM) practice, where he supports Centric’s multiple offices with BPM business development efforts, solution methodologies, and best practices. He has led numerous BPM implementations for clients representing financial services, insurance, manufacturing, telecom, and retail and grocery companies. 

Darren also established Centric’s internal BPM Center of Excellence, which included developing standards for delivery methodologies and training materials. 

He has 20 years of experience managing people, processes, and technology to deliver effective, bottom-line results. This experience includes leading the implementation of a new product launch process where BPM reduced the product rollout time by more than 50 percent. Darren has also implemented a BPM automated sales quoting process that reduced the process from a 17-day average to a three-day average. 

He currently spends his free time with his family, teaching his daughters how to swim, rock climb, ride a bike and play volleyball.