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Articles by Kent Hansen

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Kent Hansen

Co-Lead | Operational Excellence

Kent has 16 years of experience in consulting, focusing on building process automation solutions, with a deep background in analytics, architecture and team leadership. Prior to Centric, Kent worked for PwC, where he built his automation and analytics practice from 5 to 40 employees within a few years during the data explosion of the early 2010s.

The 3 Types of Business Process Management Solutions (BPMS)

Learn about the three types of business process management solutions available so you can choose the right one for your organization.

Can Automated Claims Processing for Insurance Really Improve Healthcare?

Learn how automated claims processing in insurance and healthcare improve both the patient and employee experience.

3 Common Robotic Process Automation Challenges and How to Overcome Them

With its ease of use and quick return on investment, companies quickly adopted RPA. But now, their RPA programs simply aren’t meeting their expectations.

Business Process Governance Is Your Foundation for Sustainable Operational Excellence

We examine why formalized business process governance frameworks and BPMS are essential for maintaining process integrity.

What Is Process Maturity, Why Does It Matter and How Do You Improve It?

Learn how to use a process maturity model to drive alignment, prioritize investments, and set achievable goals.

Get Supply Chain Analytics Right With Marketing Analytics and Segmentation

Supply chain analytics provide valuable insight into your company’s operations but marketing analytics help you see the bigger picture.

How to Identify Process Improvement Opportunities: Start With the 5 Whys

Identifying process improvement opportunities starts with the right questions, especially “why.” This blog post explores powerful methods.

Lean Six Sigma Methodology: Why the Marriage of Speed and Precision Drives Process Excellence

Lean and Six Sigma are powerful on their own. But together, as the LSS methodology, they create a balanced approach to process improvement.

The Right Assessment at the Right Time: Build Your Strategy for Achieving Operational Excellence

Unlock your organization's potential with our guide on planning process, operational, and capability assessments.

How RPA and AI Agents Unlock the True Potential of Business Processes

Those debating between RPA and AI agents are missing a bigger opportunity: RPA-optimized processes are the perfect base for AI agent success.

6 Ways That Process Excellence Delivers Business Value for You

When embarking on a process excellence journey, companies should look at business value across six different areas.

How AI for Process Mapping Improves Total Business Process Improvement

Learn how AI process mapping offers a powerful solution for identifying, analyzing and improving process pain points.