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Your Guide to Growth Q&A: Looking Forward in Industry

In this blog series, we ask our experts to share their insights on the global market – where it’s going and how you can prepare for growth.

Financing Company Optimizes Outbound Marketing Using Predictive Analytics

How we helped a leading financial company use customer data to improve outbound marketing with a machine learning model

Meet Your Guide: Navigate What’s Next with Michael Dabrush

In our new series, we talk to our experts about how to navigate what’s next in their industries or fields.

Meet Your Guide: Navigate What’s Next with Lance McAlister

Lance McAlister is a Director for our Charlotte operating group and our Financial Services Practice Lead. He has over 30 years of consulting and industry experience.

Navigate What’s Next in Banking: Innovate the Back Office to Prepare for the Long-Term

To prepare the back-office for the long-term, banks will have to make internal workforce, process and technology changes to move from short-term to long-term.

Customer Experience Transformation: Improving Customer Retention With Business Process Management (BPM)

We share how we helped a large regional bank evolve its user experience and retain customers.

How Lenders Can Prepare to Service Small Business Loans Under the CARES Act PPP

Lenders that can quickly scale digital channels, workflow and reporting capabilities to accept new small business loans will be ready for the CARES Act PPP.

Leading Government Financial Organization Cultivates Cohesion in the Cloud

DevOps allows independent sub-groups to centralize applications and materials using AWS GovCloud at a government financial services organization.

Putting Software Delivery Process Efficiency into Practice: A Case Study

A life and annuity company achieved 20% process efficiencies following our approach in removing waste from software delivery processes.

Improving Processes to Enhance Customer Experience

Learn how Centric Consulting helped a large regional bank improve customer experience and back-end processing with digital transformation.

NY DFS Regulation: Three Ways to Achieve Compliance and Overcome Cyber Threats

With so many cyber threats and regulatory changes, how do keep your insurance business intact - and successful?

Cybersecurity Attacks: Protect Your Company with Routine Patch Management

Mark Vander Elst discusses the importance of a robust patch management program to protect your company from vulnerabilities & system outages.