In our Centered on Your Success blog series, get to know our experts and how they measure success for clients. In this installment, meet Eddie Gady.
What’s your story?
I graduated from Penn State in 2012 and immediately entered life as a “road warrior,” focusing on process improvement and general software implementation. I was instantly thrown into big clients and introduced to my love of learning and adapting on the fly through the world of consulting.
After a while, traveling became more than I could handle, so a friend of mine introduced me to my new family, Centric Consulting. Here, I have been able to refine my skills in process excellence as well as project and program management while still coming back home to my dog, Charlie, every night.
Why did you decide to become part of your field?
Graduating from Penn State with degrees in both Supply Chain Management and Information Systems, process and technology have always been a part of my life. I enjoy thinking end to end in order to build the big picture. Through this, I get to use both sides of my skillset and be the conduit between IT and the business to help realize value.
How are you working to guide your clients to success right now?
Process Re-Imagination. We’re transforming business processes by leveraging business process management (BPM) software. We are looking to reduce overall cycle time through automation and a reduction of memory items. By bringing process, software and data together, we can create an improved experience for both the associate and the end customer.
What does the success of your clients mean to you?
Success means making someone’s day better. Teaching them something new, becoming an advisor or mentor, or implementing a new process or software that will change the way they do their work for the better.
Not every project has the obvious “change the world” impact that we all strive for, but there are many users impacted by the decisions we make on a daily basis. Hearing the positivity coming from them makes everything we do worth it.
What, in your opinion, do companies need the most help with right now?
Transparency. How can we help them effectively communicate to external customers, internal associates or even project team members? Defining what, when and how we can provide the right information at the right time.
What do you think they should be thinking about next?
We should always be thinking about ways to improve our processes. We learn best through trial and error by making small adjustments each and every day.
What piece of career advice keeps you passionate and purposeful?
Great things happen to those who don’t stop believing, trying, learning and being grateful. There are five important things for living a successful and fulfilling life: never stop dreaming, never stop believing, never give up, never stop trying and never stop learning.
I’ve been blessed with the opportunity to continually enter new and challenging situations where I meet new people and have the opportunity to learn something new.
What do you do when you’re not guiding clients?
Outside of work, you’ll find me in the gym, on the golf course, or on a field or court of some sort (volleyball, tennis, pickleball, softball, and so on) or just relaxing with family and friends.
What’s your favorite thing to do in Cincinnati?
Who Dey! Cheering on the Bengals to their next Super Bowl appearance!