Articles by Noah Grayson

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Noah Grayson

Noah Grayson

Senior Manager | Indianapolis

With nearly three decades in the consulting industry, Noah has navigated diverse landscapes, collaborating with clients spanning Technology, Distribution, Energy and Utilities, Construction, Government, Health Care, and more.

In recent time in professional services has been focused on leading consulting practices, managing departmental P&L, leading and developing teams, and managing relationships with clients.

Outside of work my heart belongs to my wonderful wife and two teenage boys, who continually inspire and enrich my life. Embracing the beauty of nature, I find joy in the great outdoors. Whether hiking scenic trails, camping under the stars, or fly fishing out West, these experiences are how I refuel. Follow Noah on LinkedIn.

Insurance: The Next Frontier in Customer Journey Mapping?

The insurance industry is ripe with opportunities to create better experiences through customer journey mapping, a proven method meeting customers’ needs.

3 Ways to Adjust to the New Norm for your Employees and Customers

Transitioning to remote work isn't solely about getting the job done, virtually. We must remember an essential element of business: humans.

The Top Five Challenges a Journey Map Can Fix

We share the top five challenges clients report to us when attempting to improve their customer experience and how journey mapping can help.