Articles by Carrie Butler

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Carrie Butler

Senior Architect | Dynamics 365 Enterprise Resource Planning

Carrie has over 15 years of experience with Dynamics and over 20 years of experience helping organizations increase productivity, improve efficiency and optimize CRM/ERP ROI. Carrie is passionate about designing and implementing solutions that solve real business. When not working, Carrie enjoys time with her family, music, reading and home improvement projects.

How to Create Work Orders Using Copilot’s New Summarization Feature

We explore Copilot’s new work order summarization feature within Microsoft Dynamics 365 Customer Engagement.

Dynamics 365 Copilot: Tricks and Tips to Enhance Performance

Learn common Dynamics 365 Copilot issues and provide essential tips and tricks to help individual users optimize their Copilot experience.

Streamline Business Processes With Dynamics 365 Customer Engagement

Learn how to streamline business processes using Dynamics 365 Customer Engagement, and the tools and strategies to enhance efficiency.

How to Create Reports in Dynamics 365 Finance and Operations

We share a detailed guide on creating reports in Dynamics 365 Finance and Operations and explore the different types of reports available.

Streamline Daily Data Management With These Dynamics 365 Finance and Operations Features

Explore the primary features of Dynamics 365 Finance and Operations engineered to make it easier for you to manage and process data.

Dynamics 365 Implementations: Projects That Fail and How to Solve Them

We explore common Dynamics 365 implementation problems, discuss the underlying causes of those issues, and provide recommendations to apply.

Microsoft CRM Through the Years – A Look at the Product Evolution

We look at an overview of the various versions of Microsoft CRM and its evolution into the Dynamics 365 products we know today.

5 Questions about Using Power Platform’s Low-Code and No-Code Tools

When developers first encounter Power Platform’s low-code or no-code tools, it may feel like drinking from a fire hose. Microsoft’s online resources help.