Outsourcing

Providing an innovative delivery framework for long-term management, maintenance and enhancement of custom or packaged applications, environments and test suites.

Service Overview

As our expanding global marketplace continues to create competition for skilled resources and pressures for companies to do more with less, it is no wonder why IT executives are turning to reliable outsourcing partners for a competitive advantage. Centric’s Outsourcing solutions drive higher levels of performance, eliminate worry regarding resource continuity and lower IT costs.

Many firms offer outsourcing services, but very few do the “right thing” for clients every time. Our Application Outsourcing offering merges seasoned professionals and management best practices to create a flexible, scalable and global delivery model.

Key Values of App Outsourcing - Image

We combine client-site, onshore and offshore delivery capabilities to drive true business value. Whether we’re supporting new business strategies or enhancing legacy applications, our clients can have confidence that their critical business applications are in good hands.

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Service Capabilities

Outsourcing Advisory Services

The Centric team serves as trusted advisors to guide clients in getting the most out of outsourcing management, maintenance and enhancements. We show how outsourcing IT application delivery capabilities can bring a real value-add to IT services and strategic business objectives.

Our delivery capabilities, combined with extremely low turnover, bring top talent continuity to clients at a competitive price point. We provide the following services:

  • Business Case Development
  • Application Outsourcing
  • Onsite, Offsite, Offshore Development
  • Disaster Recovery and Business Continuity Planning
  • Help / Service Desk (ITIL / ITSM)

Outsourcing Delivery Framework

Our outsourcing team leverages other Centric offerings such as Agile, Portal, Mobility, and Cloud to help clients plan, develop and deploy custom or packaged business solutions.

We realize the importance of onsite teams working directly with the client team. In addition to fulfilling this need, we can also utilize our Solution Center and offshore teams for industrialized development, infrastructure and processes.

Centric provides:

  • Proven methodologies and certified resources
  • Global delivery options: a combination of client-site, onshore and offshore
  • Custom or packaged software, mobile, BI, portal and cloud delivery teams
  • Cloud-ready Proof of Concept (POC) capability
  • Tools, templates, infrastructure and other “Jumpstart” project launch accelerators

Outsourcing Management / Maintenance Needs

IT executives may find themselves in a situation where the knowledge of a particular business application is retained by a single resource, creating a single point of failure in terms of organizational succession planning. Executives may also find that a bulk of application development is focused on supporting business applications that aren’t necessarily creating a competitive advantage for the company.

Centric’s outsourcing solutions can help address these concerns while reducing the total cost of ownership in supporting these core business applications.

We achieve this by providing the following:

Level 2 and 3 Application Support

  • Fractional support staffing
  • Legacy application support services
  • Custom or packaged solutions
  •  Industry best practice Service Level Agreements (SLAs)
  • 24x7x365 call center support

Software Quality Assurance

  • Manual and automated testing assistance
  • Performance and load testing
  • Centric’s Delivery Excellence Program (risk management)

Management and Maintenance Services

  • Application / Database management
  • System performance monitoring / reporting
  • Database and application upgrade services
  • Application patching
  • Application security management

Centric’s outsourcing solutions are client-focused, flexible and scalable. Our objective is to be a seamless extension of any IT organization.