In this installment of Stories from the Couch, our people share how they bring their full selves to each job so they can deliver unmatched experiences for our clients.
Passionate and purposeful, we bring deep and diverse skill sets to every client and every project, with a desire to dig and do the work no matter what. We measure success by results, not promises.
In our last batch of these special edition stories, we wrap up our collection of unmatched experiences by sharing examples of how our people will always put you first.
SHORT STORIES ABOUT HOW OUR PEOPLE ARE Passionate and Purposeful
Deep and Diverse Skillsets
Our Market Force team — Akanksha Pandey, Gaurav Negi, Hunny Singh, Khushdeep Singh and Abhishek Tiwari — has done great work by working with complex requirements, doing research and development (R&D) and coming up with proof of concepts. Together, they built a base foundation and confidence with our client while delivering a complex solution.
Meanwhile, from inception, our Power BI team (Akanksha, Gaurav and Hunny) proactively built a proof of concept involving a Power BI embedded, multi-tenant solution, which was a first-of-its-kind implementation. Given the complex framework/pattern, the team has done a good amount of research, understanding the different nuances of how the handshake mechanism works throughout. They also built a working module that showcased user authentication, authorization, token generation and embedding Power BI reports in React web pages.
The team also developed a semi-automated configurable script, which deploys reports into multiple workspaces at the click of a button. The client showcased all this work within a few weeks of the project’s launch. Moreover, the architecture and tech stack have evolved, and the team has shown great flexibility in adapting to pick them up in very short amount of time.
Khushdeep Singh from the QA team has done great work from a QA standpoint, coming up with a good amount of documentation covering all the scenarios. He also did R&D to come up with some innovative ideas and toolsets that are available to fast-track the testing. Abhishek Tiwari has been instrumental in setting up the necessary Azure infrastructure and DevOps, working with the client team.
The work that has been done on this project has been shared and showcased with our global Data & Analytics team as part of Brunch and Learn sessions in the visualization discipline, which showcased the capability of CI. This team has helped other projects with similar architecture to fast-track their development and bridge any gaps.
To conclude, our teams have been doing a fabulous job for the last six months, and they are on track to deliver the first phase of the project soon. Kudos to all for the great work they have been doing!
— Submitted by Rahul Bansal, Centric India
Digging in to Do the Work
Fifteen years ago, we helped a client rebuild a claims management portal, which we still support and enhance. Our primary client buyer is a huge advocate of secure data and coding practices, subjecting the application and databases to vulnerability and penetration testing twice a year by external third parties.
Recently, I received a call from our buyer, who shared the results of the most recent testing. He was beaming, and he said the report back from the vendor was amazing for him, but it was frustrating for the vendor. Testing vendors pride themselves on finding vulnerabilities, especially those of high concern. He said a single, low-priority finding was identified, and the vendor said that they have never seen such results, especially for such a complex solution.
Needless to say, our relationship as a trusted advisor continues to deepen with this client.
— Submitted by Sean Talty, Senior Manager, Cincinnati
Unmatched Experiences — Even for Strangers
One day on LinkedIn, I spotted a post from someone outside my network on LinkedIn who was in search of a new role. I reached out to her and got her resume and her desired future role, thinking she may be a candidate for us.
It turned out her desired role wasn’t a fit for our open roles, but it aligned very well with a role I knew my client was hiring for. I put her resume in front of the client, who interviewed her and loved her. She was the first candidate they’d considered for the role.
My client’s company extended her an offer, which she accepted. My client is very happy about this fringe benefit of keeping me around and informed on their strategic objectives!
— Submitted by Anelia Schmitt, Manager, Chicago
Passionate and Purposeful
Aditya Rathi has always been eager to take on more and more responsibility since the day he joined us. As a result of his support and work alignment, he is currently the sole point of contact for several support projects, as well as for several of our clients’ most important additions.
Aditya is admired by all his clients and internal stakeholders, who have repeatedly shown their gratitude to him. He has provided a remarkable illustration of multitasking by managing four to five projects at once and working more hours than he had originally signed on for.
Aditya has also demonstrated exceptional technical skills, and all his U.S. peers have highly praised him. They recently acknowledged him as being crucial to a formulary project’s success. When he encountered a challenging circumstance with an SSL certificate, he dug deeply into the issue and brought it to closure.
These are not the only instances! Aditya has demonstrated his abilities and efforts in each project, making sure everything is resolved and never shying away from working late into the night. He is actively engaged in every project and consistently provides value. Ban
— Submitted by Rahul Bansal, Centric India
Teachers and Doers
Centric Columbus recently sponsored CodeLaunch, which pairs start-up companies with mature organizations like Centric to create applications in two-day Hackathons.
Jon Flatt, Uriah McCanna, Ted McKenna and Matt Miller from Columbus, plus Shawn Wallace from National, agreed to donate some of their personal time to work on this Hackathon for the start-up company. They met with the start-up in advance, did some pre-work, learned new technology, and designed and created a video streaming app for the start-up.
The team had very long and productive days, and everyone enjoyed the start-up company’s founders. Everyone greatly enjoyed learning from each other. Plus, they built a very cool product, and they all did an amazing job!
— Submitted by Mara Belcher, Operations Manager, Columbus