On this Magic Monday, we’re helping you create positive customer service experiences.
In this SuperOffice article, they discuss why it’s important to deliver the best possible services to customers and how to do that. While the web is filled with thousands of negative reviews, it’s the positive feedback that shines through.
“A RightNow Technologies Customer Experience Report found that 86% of U.S. adults are willing to pay more for better customer experience.“
Here are five ways to provide customer service that keeps customers and clients coming back:
1. Respond As Quickly As Possible
The average response time for 100 of the largest companies is 12 hours. That should be your goal. Customers are frustrated by being on hold or waiting, do what you can to minimize that time.
2. Know Your Customers
As you build relationships with your clients and customers you gain valuable knowledge about them both personally and professionally. Personally, it is fun to know your client or colleague’s favorite team and gives you an opportunity to talk about something fun after a big game. Professionally, it is good to know how a colleague or client will react in certain situations and what you can do to make that experience positive for them.
3. Fix Your Mistakes
Did you mess something up? Own it and fix it. We are humans and therefore will make mistakes, some small and probably some big ones too. The best thing we can do is take responsibility for our mistakes and make them better.
4. Go The Extra Mile
The extra mile is sending follow up notes after a meeting even if that isn’t your job. Do something out of the ordinary that will make someone’s day!
5. Think Long Term – A Customer Can Be For Life
Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you.