David Williams

Sr. Manager - Chicago | Chicago Customer Experience Excellence Practice Lead

Building Great Customer Experiences

"I am passionate about understanding customers’ needs and wants and building great customer experience within client organizations. Focus on the customer matters more now than any other strategic imperative – traditional industry boundaries have dissolved, commoditization has reduced differentiation and technology has empowered customers more than ever before. It’s a privilege to work in a dynamic environment with talented individuals in order to serve our clients."