Centric’s SAA Practice Is the Right Partner to Get You to ‘Next’
Discover how Centric's Strategy Architecture and Alignment experts helps companies navigate complex business transformations.
Many automation vendors claim they can solve your business problems with robotic process automation (RPA) or business process management (BPM) systems. But most of these automation platforms are not built for your holistic needs.
Automation in business is now a strategic necessity. From reducing costs and improving accuracy to accelerating service delivery and boosting employee productivity, automation promises impressive outcomes. It’s no surprise that vendors in the automation space are quick to highlight how their platforms — whether robotic process automation (RPA) or business process management (BPM) — can solve all your problems.
But here’s the hard truth: most automation platforms won’t satisfy your business’s holistic needs.
Why? Because automation success isn’t simply about the software. It’s about the strategy behind how you use it.
Automation software vendors are, understandably, focused on selling their solutions. But that often means critical factors get left out of the conversation, especially those that fall outside their platform’s capabilities.
The Automation Hype vs. Reality
Software vendors are excellent at showcasing the possibilities of automation, especially RPA. Demos are sleek, outcomes are bold, and promises are high. But behind the scenes, many companies struggle to realize automation’s full value. The reason often comes from misaligned expectations and a lack of strategic planning.
Many organizations jump into automation without understanding whether they need task-level automation, workflow orchestration, or full process optimization. The result? Tools that don’t scale, bots that break, or processes that don’t improve.
While platforms can play a crucial role in your success, it’s not something you can buy off the shelf. You need an automation roadmap rooted in your unique business context, not just another complex tool.
Understanding BPM and RPA: How They Work Together
Too often, BPM and RPA are seen as competing solutions. However, they serve different functions and are even more powerful when combined.
- RPA is great for automating repetitive, rules-based tasks. Think data entry, report generation, or transferring information between systems.
- BPM, on the other hand, focuses on end-to-end process orchestration, like managing how workflows across departments, systems and people.
When used together, BPM provides structure and visibility, while RPA handles the tactical execution of specific tasks within the broader process. But choosing the right platform, or blend of platforms, isn’t simply about comparing features. It’s about aligning technology with your goals, business maturity, operational pain points, and long-term roadmap.
That’s Where We Come In
At Centric Consulting, we advise organizations to focus on process optimization before automation, carefully evaluate integration and scalability, and plan for long-term maintenance — areas often overlooked by software vendors. This approach ensures that BPM and RPA initiatives deliver measurable, sustainable business value.
Our Automation Capability Lead, Nick Rahn, and Operational Excellence and UiPath Partnership Lead, Tracy Dixon, set the record straight in this 30-minute session.
They offer a pragmatic framework to help leaders move forward with confidence, clarity, and control. They also share real-life experiences, common pitfalls to avoid, and practical guidance on integrating automation into your operations without disruption.
What You Will Learn
In this webinar, enterprise automation experts will help you determine the best solution for your automation goals and level of maturity. They’ll also explain the benefits of combining complementary RPA and BPM software engines to help your organization save time and money while freeing employees to do more valuable work.
Topics covered:
- The difference between BPM and RPA
- Primary challenges when selecting an automation platform
- Processes every company should automate
- Questions to ask automation vendors
Who Should Watch This Webinar?
This session is ideal for:
- Business leaders looking to reduce operational inefficiencies
- IT leaders responsible for automation strategy and governance
- Operations managers seeking end-to-end process visibility
- Digital transformation leaders focused on maximizing ROI
Whether evaluating your first automation tool or managing a mature program, this webinar will provide the clarity and direction you need to make smarter, future-ready decisions.
Make Automation Work for You, Not the Other Way Around
The future of automation isn’t just about technology. It’s about transformation. Transformation starts with asking the right questions, selecting the right approach, and building the right foundation.
If you’re serious about driving real business value from automation — not merely implementing tools — this session is a must-watch.
