Resources Header

Articles by Kent Hansen

Filter By Topic

Filter By Industry

Kent Hansen

Co-Lead | Operational Excellence

Kent has 16 years of experience in consulting, focusing on building process automation solutions, with a deep background in analytics, architecture and team leadership. Prior to Centric, Kent worked for PwC, where he built his automation and analytics practice from 5 to 40 employees within a few years during the data explosion of the early 2010s.

Agentic AI vs. Generative AI? Start With the Business Problem Before Choosing Your Tool

Choosing between agentic AI vs. generative AI? Start with the business problem, not the tool. Four diagnostic questions that point you to the right solution.

3 Steps to Better Automation: Why the Understand, Simplify, Automate (USA) Framework Still Leads

Use the Understand, Simplify, Automate framework to keep your automation decisions grounded, whether you're deploying RPA, AI agents, or both.

The Ultimate Guide to the 5 Stages of Enterprise Automation Maturity

Our enterprise automation series will show you how to eliminate manual tasks and optimize your processes using RPA, BPM and other automation solutions.

Lean Management Enhanced: Unlocking Efficiency With Value Stream Mapping

Learn how value stream mapping enhances Lean management by identifying waste, improving workflows, and driving efficiency across environments.

How RPA and AI Agents Unlock the True Potential of Business Processes

RPA gives companies a structured automation base that prepares workflows for AI agents. They create intelligent processes that improve speed, accuracy, and business outcomes.

The Complete Guide to Selecting and Preparing Processes for Automation Success

We discuss how to choose the best processes for Robotic Process Automation (RPA), starting small to laying out the final path.

What Is Value Stream Mapping and How Does It Drive Continuous Process Improvement?

Value stream mapping is a Lean tool for identifying waste and boosting customer value. Learn key components and how to implement VSM.

5 Truths RPA Vendors Won’t Tell You 

Before choosing a Robotic Process Automation vendor, learn the five critical truths vendors won't tell you so you can automate smarter.

Improve Your Customer Experience With AI-Augmented Sentiment Analysis

Discover how generative AI transforms sentiment analysis into a customer insight machine — and how to prepare for it.

Why Design Systems Matter: Building Consistent and Scalable Customer Experience Design

Here's why a strong design system ux matters for consistent, scalable customer experience design and faster delivery.

Why Smart Leaders Use AI Business Process Automation to Simplify Processes

Use AI and business process automation to simplify processes before RPA, improving efficiency, data quality and compliance.

6 Factors for Business Process Improvement Initiative Success in the Age of AI

Discover how AI-enabled business process improvement initiatives combine Lean methods, automation, and customer insights to drive real value.