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Showing 37-46 of 46 results
Blogs

How to Create Consistent and Positive Customer Experiences with Your Brand

The first priority in business is the importance of considering the customer experiences in all areas of engaging with your business.
Client Stories

How TradeRev and Centric Created Customer Personas to Stay Connected With Auto Dealer Needs

Centric Consulting, in collaboration with Traderev, leveraged customer personas to establish stronger connections with auto dealers.
Blogs

Raising the Bar on Your Customer Experience With an Advisory Board

Creating a customer advisory board provides your company customer insights that change the way you do business. Apply their ideas to your business model.
Blogs

Interview with Senior UX Architect Victor Elliott on Good Design

Centric Consulting's Victor Elliott shares his approach to good design systems and delivery, how he became a designer and what he's working on now.
Client Stories

Improving Processes to Enhance Customer Experience

Learn how Centric Consulting helped a large regional bank improve customer experience and back-end processing with digital transformation.
Blogs

Making the Connection Between the Customer and Innovation

We take a look at the intersection of the customer and innovation and offer you three activities to help you think critically about that connection as you embark on innovation pursuits.
Blogs

Digital Trends: Start with Journey Mapping in Mind

Journey mapping - paired with a few concepts - provides the narrative you need to communicate, make decisions and take appropriate action.
Blogs

Design Systems: Why a Shared, Consistent User Experience Matters

Design systems create a consistent, expected user experience across all applications. Learn what they are and why you should invest in them.
Blogs

The Next Wave of Mobile is Engagement

How do we improve customer engagement with mobile? Here are five best practices for getting started:
Blogs

Operating Model: The Processes, People and Technology Supporting the Customer Journey

When defining a digital operating model, consider the customer journey, i.e., how they will interact with you and their experience.