Operational Excellence Archives - Page 3 of 10 - Centric Consulting

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How to Build a Chatbot People Want to Use

In this blog, we show how robotic process automation and machine learning optimize chatbot performance, which advances customer experience.

Should Your Process Fit the Tool or Vice Versa?

Your choice in work process and tool alignment will have implications both now and in the future. Learn how to choose the best process fit based on needs.

Business Process Governance: Caring for and Feeding Your Process Documentation

We explain why you need a business process governance framework and what elements you’ll want to include in yours.

How to Achieve Process Standardization in Manufacturing

Manufacturing process standardization can help improve employee recruitment, retention and satisfaction in your company.

20 Terms You Must Master to End Automation Confusion

The RPA market alone is expected to grow by more than 30 percent by 2030. But with all the automation terminology and abbreviations, where do you start?

How to Optimize Your Automation Program

We walk through how to optimize your automation program on an organization, operations and enablement level in this blog.

Couch Convos: Evaluating the Taylor Swift Ticketmaster Meltdown

In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales.

Establish a Robotic Process Automation Center of Excellence

Learn how to establish an RPA center of excellence that is sustainable, maintainable and will improve IT processes.

Refocus on RPA Support and Maintenance to Avoid a Bot Project Breakdown

RPA can speed processes, improve quality, make customers happier and free up employees if you prioritize support and maintenance.

Scaled Enterprise Automation: Adding Scale to Your Automation Program

As we continue our enterprise automation blog series, we discuss how a center of excellence can help you scale your automation program.

Introducing RPA as a Service

Engaging an RPAaaS provider for your automation program offers numerous benefits, including quick ROI and momentum for your team's initiatives.

Robotic Process Automation: Your Top 10 RPA Questions, Answered

We share the top 10 RPA questions and solutions to help you take your business to the next phase of productivity.