Workers’ Compensation System Migration

Centric successfully planned and managed a data migration effort to effectively serve the national workers’ compensation market.

The Business Need

The policy and claims administration system of a national insurance carrier was limiting their growth and ability to service the national workers’ compensation market, especially for Professional Employer Organization (PEO) business. The company elected to partner with a provider of technology solutions for commercial and workers’ compensation insurance lines to develop and implement a new suite of systems tailored to their specific needs. They also decided to migrate all historical data and processing to the new system simultaneously due to licensing constraints. The complexity of managing the implementation and coordinating the data conversion and necessary infrastructure upgrades exceeded the company’s in-house program management capabilities.

Centric’s High-Impact Approach

The company partnered with Centric’s National Insurance practice and Miami business unit to draw on their extensive insurance and conversion management experience. Centric provided program management services to successfully establish an infrastructure upgrade roadmap and a data migration plan. Centric also provided oversight of the third party company responsible for portions of the conversion and coordination of testing activities with the application suite provider, the QA team and business unit. Keeping senior management aware of progress, risks and issues along the way, Centric systematically executed conversion and parallel testing, ultimately completing a successful migration to the new platform.

Results

In the end, active and historical policy, claims and billing transactions, as well as historical document images, were converted to the new system:

  • Centric assessed the initial conversion approach, forecasting that both conversion development efforts and the actual run times would exceed the targeted conversion objectives.
  • The conversion approach was changed, assigning different components to separate teams, which created focused accountability.
  • Centric adapted to client feedback and needs by iteratively evaluating multiple options, developing strategies for data cleansing and forecasting time frames for migration alternatives.
  • A team of users were assigned to scrub data where feasible to improve conversion results.
  • Extensive tuning of critical-path items was performed.
  • Centric provided additional assistance coordinating role-based security definition and other development activities during critical periods.
  • Risks and readiness were also openly discussed and mitigation approaches were identified.
  • A final implementation schedule and readiness report was issued and reviewed with the company’s executive team.
  • Post migration, a report summarizing the process followed and control steps taken to verify data conversion.