Process Excellence - Process Consulting

Operational Excellence

We work with you to improve operational processes so your organization can meet competitive challenges.

Process Excellence Services

Each of our services work hand-in-hand with one another to drive, enable and sustain process improvements across the organization. Learn more:

process excellence

Process and Capability Assessment

We identify and prioritize process improvement initiatives based on business value and organizational readiness.

business process improvement

Business Process Improvement (BPI)

We deliver measurable process as well as operational improvements and results.

performance measurement

Performance Measurement

We measure and drive ongoing performance improvement with aligned metrics, balanced scorecards and reports.

business transformation - business architecture

Business Architecture

We develop business architectures to give organizations a shared vision and guide future improvements.

technology enablement

Process Automation

We drive process optimization using processing modeling tools, business process management software (BPMS), rules management and emerging technologies.

process excellence program enablement

Enterprise OPEX Enablement

We help you establish a process-driven organization and drive cultural change. Here’s how: executive sponsorship and engagement, organizational alignment, program planning and governance, organizational change management (OCM), methodology and tool development and training.

Process Excellence: A Strategic Differentiator

Operational and process excellence can be a game-changer when it comes to solving many of the competitive challenges that companies face today. Companies that effectively leverage processes to address opportunities and threats have an advantage in the marketplace – and uniquely position themselves to deliver unmatched value to customers.

  • Marketplace competition is evolving quickly, requiring highly flexible and nimble business models. Business agility is king! Efficient business processes enabled by flexible technology are essential.
  • Process excellence is a valuable competitive differentiator because it is both a source of customer satisfaction and experience as well as a driver of financial performance.
  • Technology is disrupting industries in ways never seen before, requiring companies to re-imagine their business models and business processes across the value chain.
  • Competition for talent continues to intensify, making it difficult to maintain a reliable resource base, retain knowledge capital, drive high productivity, and ensure high levels of customer satisfaction. Processes are increasingly being looked upon to provide predictable and reliable operational performance.
  • IT is actively being used to improve business effectiveness and efficiency. Process excellence initiatives are the top priority for organizations using IT to improve business effectiveness and efficiency, not just to manage costs.





Why should your customers and employees have to be burdened with manually intensive tasks? Wouldn’t you rather have your staff spend their time working on solving complex problems?

With Robotic Process Automation, you can make that a reality.

Operational Excellence Solutions


Sourcing and Procurement are vital to ensuring efficient workflow and low overhead. Our approach balances direct savings initiatives with building world-class and sustainable procurement capabilities within a company’s procurement processes, organizational structures and technology solutions.




We implement strategic supply chain operations and strategies to put companies on a path to sustained improvement. Our Supply Chain service offering focuses on a core set of capabilities including:


  • Supply Chain Planning and Optimization
  • Distribution
  • Customer Service and Segmentation
  • Manufacturing



Our Process Excellence Approach

Centric's Process Excellence ApproachOur process excellence approach drives measurable results and builds sustaining capability while enabling ongoing performance improvements.

We love our clients.

Ready to get started but not sure where to begin? Let’s figure it out together.

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