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Customer Centricity: Evaluate Your Perception vs. Their Reality Webinar Recap

In our on-demand webinar, we discuss the importance of closing the gap between perceived customer needs and the reality of what they want.

Couch Convos: Inside Centric’s Innovation Lab

We sit down with a few members from our Innovation Lab to talk about their latest accomplishment – the Centric Virtual Assistant.

End-to-End Encryption and Its Role in Zero-Trust Architecture

Data comes in many forms, but all data needs protection — and at all times. You need end-to-end encryption to secure your data.

Unpacking the Machine Learning Lifecycle with MLOps: Developing Your Model

We will discuss the first portion of the machine learning lifecycle of model research and development in this blog post.

Salesforces Connections 2022: Our Experience and Insights

We happily attended the Salesforce Connections event. In this blog, we’ll share our experience at the event and the insights we gained.

Sentiment Analysis: Way Beyond Polarity

Sentiment analysis is a data analytics process used to improve the customer experience of consumer decision making.

Observational Interviews Aid in Gaining Customer Understanding and Empathy

As part of qualitative research for customer understanding, observational interviews showcase the pros and cons of your customer experience.

Microsoft Teams for Frontline Workers: Putting Collaboration on the Line

Frontline workers often feel disconnected from the company. Here's how you can use Microsoft Teams as a hub to join your entire business.

Customer Centricity: Evaluate Your Perception vs. Their Reality

Most companies think they know their customers, but miss the mark on priorities. Our webinar reveals the path to true customer centricity.

Couch Convos: Using a Security Logging Framework with Guidewire

In this episode of Couch Convos, we sit down with our Insurance experts to talk about using a security logging framework with Guidewire.

Customer Experience Management Starts With Customer Understanding and Empathy

The costs of not investing in an overarching customer experience management (CXM) strategy can be much great.

Using RPA to Improve Workflow in Insurance

Applying RPA to insurance practices isn't intuitive, but implementation allows carriers to achieve more productive activities.