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Addressing the Complexity of IAM Solutions for Organizations

In this final part of the blog series for Identity and Access Management (IAM), we explore steps to remediate the complexity of IAM solutions organizations.

The Top Five Challenges a Journey Map Can Fix

We share the top five challenges clients report to us when attempting to improve their customer experience and how journey mapping can help.

Advice For Your Next Oracle E-Business Suite Upgrade

New versions of Oracle EBS - E-Business Suite Cloud Upgrade - are regularly released to improve performance and security and to introduce new features.

Using Microsoft for Hybrid Identity Options in Your IAM Environment

In this part of our Identity and Access Management (IAM), we explore design and configuration options for hybrid identity with Microsoft solutions.

Using Claim Based Authentication for Identity and Access Management

In this part of the blog series for Identity and Access Management (IAM), we explore Claim Based Authentication (CBA) in more detail.

Planning IAM’s Success for Enterprises and Consumers in Cloud and Digital Transformation Era

In this multi-part blog series for Identity and Access Management (IAM), we take a look at IAM capabilities, complexity and challenges for organizations.

The Future of Digital Collaboration for Property and Casualty Carriers

Advancements in digital collaboration & tools will boost employee productivity & efficiency, like the internet did with data & info access.

Taking a Business-Driven Approach to Continuous Improvement for Insurance Core Systems and Processes

Developing a business objective mindset keeps your team abreast of what you want to accomplish, rather than trying to solve the issue after the fact.

Flip the Script on Customer Retention

Come with us as we walk through a journey of evaluating workflows and introducing a data solution to improve customer retention rates.

Why Did Your CRM Project Fail? Part 3 on Monitoring and Enforcement

In the final part of a series on common CRM implementation issues and how to avoid them, we cover the importance of CRM monitoring and enforcement.

How to Create Consistent and Positive Customer Experiences with Your Brand

The first priority in business is the importance of considering the customer experiences in all areas of engaging with your business.

Using RPA to Understand, Simplify and Automate Processes

Simplify how you use robotic process automation with the easy-to-remember USA acronym: understand, simplify, automate.