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Meet Your Guide: Navigate What’s Next with Dinesh Reddy

Dinesh Reddy is a Technical Consultant for our Data & Analytics practice in India with expertise in implementing end-to-end BI solutions.

Digital Exhaust: The Most Valuable Asset Your Organization Owns, But Isn’t Using

In this segment of “Office Optional with Larry English,” Larry discusses digital exhaust – what it is and why it’s so valuable to your business.

5 Imperatives for Controlling Machine Learning Project Costs and Getting Great ROI

Our on-demand webinar about Machine Learning explains how you can get great ROI from machine learning (ML).

What Is Process Improvement?

Learn more about what process improvement is, what it consists of, and how it leads to a culture of continuous improvement.

3 Core Constructs for Digital Solutions To Help Grow Your Business

Before investing in new digital solutions, your organization must adopt several core constructs to make customer experiences thrive.

Understanding CRM Technology

Read this beginner’s guide to CRM technology, which covers what it is, how it works, and how it can improve your business.

Look Across Your Enterprise to Begin Doing Business Anywhere

Embrace change and technology. Our "Business Anywhere" white paper guides becoming a digital-first organization. Improve customer experiences, access data and tools, deliver solutions, and innovate from anywhere.

5 Cool Things You Can Do in Salesforce Maps Without Admin Permissions

Salesforce Maps is a useful tool within the Salesforce Platform that can significantly increase employee productivity. We share five ways to use the tool.

Want to Do Business Anywhere? Start With These Six Components

Unlock your digital-first success with our comprehensive framework, Business Anywhere. We prioritize customer experience, process optimization, technology integration, data utilization, organizational structure, and people-centric strategies.

How I Learned to Lead a Customer-Centric Remote Call Center — 5 Years Before the Pandemic

In 2015, I transitioned my call-center team from office work to remote work, teaching me how to lead in remote environments.

Align Your Operating Model and Strategy to Benefit from Business Anywhere

Assessing pain points, identifying barriers, and creating a roadmap for a digital-first vision leads to customer loyalty, engaged employees, optimization, and more.

Meet Your Guide: Navigate What’s Next with Aditya Sharma

Aditya Sharma is a Senior Consultant with Centric India and works in our Data & Analytics practice. Before Centric, he worked at Accenture over six years.