Improve Life Insurance Underwriting: 3 Ways to Evolve Your Processes
It’s imperative that life insurance companies consider underwriting process improvement, including using AI to enhance approaches.
Unlock your organization’s potential with our guide on planning process, operational, and capability assessments. Discover the unique goals of each assessment type, learn how to evaluate your workflows strategically, and create a roadmap for sustainable improvement tailored to your business challenges. Get started with our free self-assessment tool to identify the right approach for achieving operational excellence.
Planning for a process, operational or capability assessment requires evaluating workflows, having clear objectives, involving stakeholders, and proper timing. However, each has different goals. So, which do you need? Our quick assessment strategy tool can help you decide.
Understanding how to plan for different types of assessments is crucial for organizations seeking to optimize their operations and achieve sustainable growth. However, you must first determine which type of assessment is the right starting point for your organization.
Know Your Assessment Options
When business leaders think about organizational improvement, they often jump straight to process assessments without considering the full spectrum of evaluation options. The reality is that three distinct types of assessments can drive operational excellence, but each addresses different aspects of your business:
- Process assessments evaluate specific workflows to enhance efficiency and effectiveness. They focus on cycle times, quality issues, bottlenecks, and standardization within your operational procedures.
- Operational assessments examine how your entire organizational structure supports your business model. They evaluate departmental alignment, resource allocation, decision-making processes, and operational efficiency.
- Capability assessments determine if you have the skills, technology, and resources needed to achieve strategic goals. They evaluate workforce capabilities, technology infrastructure, knowledge sharing, and competitive positioning.
Different business priorities drive which type of assessment is best for your organization. For example, process assessments are best if you are experiencing workflow-specific problems, consistent delays in specific processes, quality issues that require rework, standardization gaps across departments, or bottlenecks that create operational constraints.
However, if your challenges stem from departmental conflicts or unclear strategic direction, start with an operational assessment. On the other hand, skills gaps or previous change management struggles suggest that a capability assessment is in order.
Strategic Assessment Planning
The most effective approach to organizational improvement involves strategic assessment planning that considers all three evaluation types. Successful organizations evaluate readiness across all assessment areas, rather than defaulting to process assessment.
This strategic approach recognizes that organizational challenges rarely exist in isolation. Weaknesses in one area inevitably affect performance in others. For example, if your operational structure doesn’t support cross-functional collaboration, this structural issue will create process bottlenecks that a process assessment alone cannot fully resolve.
Similarly, if your team cannot execute improved processes, process optimization efforts may fail to deliver expected results. Understanding these interdependencies is crucial for effective assessment planning.
However, many organizations benefit from a hybrid approach combining process, operational, and capability assessment elements.
For instance, if your process assessment reveals workflow bottlenecks stem from inadequate technology infrastructure, you might need to incorporate capability assessment elements. Similarly, operational assessment components become relevant if process issues result from poor departmental coordination.
The key is maintaining flexibility in your assessment approach while ensuring that process evaluation remains your primary focus when that’s what your organization needs most.
Building Your Assessment Roadmap
Creating an effective business assessment strategy requires honest evaluation of your organization’s current state and strategic priorities. Not every organization must tackle all assessment types simultaneously, and the sequence matters significantly.
Successful assessment planning is about creating sustainable improvement, not just identifying problems. The most effective approach builds on your organizational strengths while systematically addressing your most critical challenges.
Ready to Get Started?
Our quick and free self-assessment tool can help determine which assessment approach is right for your organization. Using a guided series of simple yes/no questions, it helps you choose between process assessment, operational assessment, and capability assessment based on your specific business challenges and priorities.
You can then contact us to build a strategic roadmap for achieving operational excellence that addresses your most critical needs first.
