Centric Consulting Factors for Business Process Improvement Initiative Success in the Age of AI

Microsoft Consulting Services

We go beyond deployment to help mid-market and enterprise teams drive adoption and ROI across the full Microsoft stack.

START THE CONVERSATION
Jump to Section
Home » Technology Solutions Consulting & Services » Microsoft

The Microsoft partner for what happens after go-live.

Centric Consulting is a Microsoft Cloud Partner with all Microsoft Solution Partner designations. But the credentials only get us in the room. What keeps clients with us is how we work: our Microsoft consultants sit on the same team as change management and process people, so the technology lands and your business case still holds up a year later.

Our Managed Partner status gives you earlier access to the Microsoft roadmap and to funding programs we deploy to your projects.

Where do you want to start?

I KNOW THE MICROSOFT PLATFORM I NEED

You’re running or looking to run Copilot, M365, Dynamics, Azure, or Fabric, and you want experienced consultants who work in it every day, not generalists learning on your time. See our platform expertise.

I HAVE A BUSINESS PROBLEM TO SOLVE

You’re planning an AI or modernization roadmap, replacing legacy systems and data, trying to lift adoption, or getting security and governance under control, and you’d rather start from the outcome than the tool. See how we help.

Microsoft Platforms We Work In

Microsoft Copilot and AI agents, from readiness and development through governance and adoption.

We help you decide where Copilot earns its licensing cost, put guardrails around AI, and help your people put it to work.

OUR COPILOT SERVICES

Ready to talk about your Microsoft environment? Our team includes certified practitioners across every major platform.

START THE CONVERSATION

Microsoft Consulting Services: How We Help

Roadmapping, platform selection, and business case work before you commit budget.

We help you sequence your AI, modernization, and licensing decisions so they build on each other instead of colliding.

START THE CONVERSATION

Our Microsoft Partner Solution Designations

We’re a Microsoft Cloud Partner with all three Microsoft Solutions Partner Designations: AI Business Solutions, Cloud & AI Platforms, and Security, plus Specializations in Azure and Modern Work. We hold Ready Tier status in the Microsoft 365 Copilot Jumpstart program, Microsoft has named us an AI Inner Circle partner, and we are a Microsoft Direct Cloud Solution Provider.

 

Client Story

AI-Assisted Modernization Drives App to #1 in Market

In benefits administration, mobile experience is what powers competitive differentiation and client retention. But modernizing an app to enterprise-grade quality while pioneering new approaches like AI-augmented development takes more than adding developers.

bswift, a leading provider of cloud-based benefits technology and engagement solutions, had successfully rebuilt its mobile app but needed a true partner to modernize its development practices, implement AI-powered tooling, and scale quality and security for enterprise-level demands.

Within 18 months, the app became the #1 user-rated in its industry; downloads surged 2,400 percent, automated test coverage went from zero to 97 percent, and AI-assisted development drove a 30 percent increase in velocity.

Read The Client Story

Building a #1 Rated Benefits App

The challenge we threw in front of Centric was that we’ve created this consumer-grade modern app, and it is key to ensure we continue to drive high standards in security, maintainability, and scalability to deliver at enterprise scale. We wanted to ensure we had a partnership with the same sense of ownership and accountability for the success of our mobile app. Centric focuses on building the partnership. They’re really committed at all levels of the org for our success. That’s a pretty big differentiation versus other companies we’ve worked with in the past.

Becky Whitehead, EVP of Engineering, bswift

Data Analysis Time Reduced by 30%

How we helped Maas Energy Works scale its renewable energy operations by implementing a cloud-based Microsoft ecosystem delivering real-time data transparency, robust security, and AI-powered efficiency to support its aggressive growth.

READ CLIENT STORY

 

webfeature_cybersecurity_wbnr_promo_02152024_1680x835

WEBINAR

Is Your ERP Fueling AI or Holding It Back?

Your AI problem might not be an AI problem. When your data sits across separate systems, AI guesses instead of knows, and the work you most want it to touch stays manual. Join Microsoft and Centric on October 8 at noon ET to find out where your ERP sits and what you can fix without replatforming.

REGISTER

Our Latest Insights

Accolades

Centric Consulting’s Michael Collier Named Microsoft MVP

Centric Consulting's Michael Collier has been named a Microsoft MVP in Azure PaaS for his contributions to the Azure community and Microsoft cloud expertise.
Perspectives

Microsoft Copilot: Stop Flying Solo With Your Microsoft Stack

Microsoft Copilot uses the same large language model as OpenAI’s ChatGPT, but it’s trained to function across all Microsoft products.
Perspectives

Governed From Day One: How to Pilot Copilot Without Agent Sprawl

Learn how to pilot Microsoft Copilot agents without creating agent sprawl using high-value scenarios, Agent 365 governance, and success measures that prove value.

We love our clients.

Our Microsoft FAQs

Organizations often have practical questions about Microsoft platforms, services and how we can help. These frequently asked questions answer common questions about Centric Consulting’s Microsoft services, from platform decisions and technical expertise to adoption and governance.

How do I know if I need Microsoft consulting, or just a Microsoft implementation partner?
If you need someone to install and configure a Microsoft product, that’s implementation. Microsoft consulting is broader — it starts with your business outcome, then figures out which Microsoft tools get you there, and stays engaged through adoption so the investment actually pays off.
How is Centric Consulting different from other Microsoft consultants?

Most partners sell licenses, deploy the technology, and move on. Centric holds every Microsoft Solutions Partner designation in the Microsoft Cloud Partner Program, is a Microsoft Managed Partner, and is a Cloud Solution Provider (CSP), so we can support your full Microsoft estate, from licensing through Azure, Modern Work, Security, and Business Applications. We also pair Microsoft consultants with change management specialists on the same team, so adoption and ROI are part of the engagement, not a separate project you have to buy later.

The credentials now come right after the contrast line, which makes them the proof that Centric is different, and the change management point closes the answer. If you want to name all six designations for more entities, you could swap the parenthetical for “Data & AI, Digital & App Innovation, Infrastructure, Modern Work, Security, and Business Applications.” That makes the answer longer, but AEO extraction tends to reward the specificity.

Which Microsoft platforms and products does Centric Consulting support?
We work across the full Microsoft stack: Microsoft Copilot and AI agents, Microsoft 365 and Teams, Dynamics 365 for CRM and ERP, Azure, Fabric, and Power BI. We govern and secure your environment with Microsoft tools including Entra ID and Entra Agent ID, Agent 365, Defender, and Purview. Whether you are migrating, standing up a single platform, or connecting several, our Microsoft consultants work in these products every day and have the combined business and technical expertise to guide you.
Do I need to already know which Microsoft platform I need before talking to Centric?
No. Some clients come to us knowing exactly what they want implemented. Others come with a business problem and no fixed idea of the solution. We start from the desired results and work backward into the right Microsoft tools, rather than starting from a product and selling you into it.
How does Centric apply its AI expertise in a Microsoft environment?
We help you decide where Copilot and AI agents actually earn their cost, then handle the governance and security that keeps them under control as you scale. See our Copilot page for how we manage agent identity, data access, and cost visibility in detail.
Will Centric work alongside our existing IT team, or replace them?
Alongside, in most engagements. We typically integrate with your internal team rather than displace it, filling skill or capacity gaps while your people stay accountable for the environment long after we’re gone. The mix shifts based on what you need — some clients want us to lead, others want us in a supporting role.
What does the first phase of a Microsoft engagement with Centric usually involve?
We start with a short discovery period to understand your current environment, priorities, and constraints before recommending anything. That keeps us from selling you a predetermined solution. The platform and scope get defined by your business outcome, not the other way around.

Your Microsoft investment should be working harder. We’ll focus on where you’re leaving value on the table.

START THE CONVERSATION