Artificial intelligence is rapidly changing how utilities operate—but the biggest shift isn’t just better automation. It’s orchestration.
Utility leaders are navigating mounting pressure from grid modernization, evolving regulatory demands, aging infrastructure, and fragmented data environments. Point solutions and siloed automation are no longer enough to meet the scale of today’s challenges.
Centric Consulting’s Joseph Ours joined Don Hurrle, Head of GenAI at Westfield Insurance, Govind Srinivasan, Director of Data and AI at PPL Corp, and Energy Central’s Mike Smith for a candid discussion on what it takes to move AI from pilot to enterprise-wide impact in the utilities sector.
In this webinar, the panel discusses:
- Why Automation Alone Falls Short: How workflow automation and RPA laid important groundwork, and why today’s challenges require a broader, more connected approach to intelligence across the enterprise.
- The Case for Human-AI Collaboration: How AI amplifies the expertise of engineers, operators, and analysts rather than replacing them.
- Where AI Is Already Delivering Value: Real-world applications in predictive asset management, operational efficiency, and data-driven insights that are generating measurable results for utilities today.
- Breaking Through the Barriers: How to address fragmented data environments, legacy infrastructure, and governance uncertainty that keep AI initiatives stuck at the pilot stage.
- Building the Foundation to Scale: Practical steps utility leaders can take now, from strengthening data governance and identifying high-value use cases to establishing responsible AI practices from the start.
The future of utility operations isn’t about choosing between human expertise and machine intelligence. It’s about building the intellectual partnerships that make both more powerful.
