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    Building a #1 Rated Benefits App

    Centric partnered with bswift to modernize and elevate its mobile benefits app, resulting in 2,400% growth in downloads and the industry’s #1 user rating. Read the full client story to learn how our team helped drive quality, scalability, and stronger user engagement.

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    Learn how utility leaders can evolve from automation to AI-driven orchestration to achieve 10–20x gains. This webinar outlines a practical path to scaling AI and integrating intelligent agents into utility operations.

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    In our Critical Infrastructure white paper, we walk you through what makes critical infrastructure so vulnerable to cyberattacks & the steps organizations can take toward protecting their people.

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    Centric Consulting’s Chicago arm landed #9 on Crain’s 100 Best Places to Work list — a jump of 47 spots from the prior year — marking its sixth consecutive appearance on the ranking.

    Upcoming Webinar: From Automation to Orchestration

    Learn how utility leaders can evolve from automation to AI-driven orchestration to achieve 10–20x gains. This webinar outlines a practical path to scaling AI and integrating intelligent agents into utility operations.

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Our Business Process Management FAQs

Our BPM FAQs address common questions leaders have about BPM’s capabilities, typical services, and transformative business impact. Learn about our approach to implementing intelligent automation solutions, establishing business process governance, providing managed services, and driving continuous improvement. Explore how BPM can streamline operations and accelerate growth for your organization.

What areas does BPM address?
Business Process Management addresses key process optimization areas to unlock a company’s potential. Our BPM consultants deliver solutions that strike the right balance of process improvement, process change and technology implementation. We prioritize process visibility, integration, modernization, and effectiveness through the use of RPA, AI, hyperautomation, governance, strategy, and a modified Agile approach.

What services does Centric Consulting offer in BPM?
We offer an array of BPM services that leverage decades of hands-on expertise across business strategy, process optimization, technology and digital capabilities and enterprise program management. Our tailored offerings across the BPM lifecycle include Business Process Improvement and Transformation, BPMS Software Selection, Vendor Analysis, Implementation and Support, Process Governance, and BPM Managed Services.

How does Centric Consulting help with business process improvement and transformation?
It all starts with process visibility. BPM consultants analyze business processes using process documentation, definition and modeling to prioritize the opportunities that support a BPM strategy and roadmap in support of business goals. Whether you’re looking to optimize your current processes based on the best balance of return and risk or need to rethink your approach, our BPM experts can help.
What does the process governance service entail?
Process excellence is a long-term strategic effort, not a one-off project. Our BPM consulting services provide the guidance and framework organizations need to evolve to a Center of Excellence (CoE) model that enables continuous improvement. We help define the standards, patterns and best practices needed to adopt this mindset throughout an organization.

Our Microsoft 365 Consulting Services

  • Comprehensive Licensing

  • Enterprise Agreement Contract Optimization & Negotiation

We help organizations evaluate their current state Microsoft 365 licensing and provide cost analysis recommendations to help maximize their return on investment with Microsoft.

We help organizations evaluate their current state Microsoft 365 licensing and provide cost analysis recommendations to help maximize their return on investment with Microsoft.

Our main focus is user-profiling and license right-sizing based upon each user group’s requirements, usage, and future needs and available subscription bundles and add-ons.

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