As one of Ohio’s investor-owned utility companies, Dayton Power & Light serves millions of people in West Central Ohio. In 1999, when it needed a partner to help it prepare for Ohio’s energy deregulation, it turned to Centric for help. We’ve worked together ever since.
Dayton Power and Light is one of Ohio’s investor-owned utility companies. In early 1999, the company served the energy needs for West Central Ohio. But later that year, Ohio’s lawmakers deregulated its energy market, allowing consumers to select their supplier.
To prepare for this transition, DP&L needed a consulting partner with utility industry experience and specific technical skills. Its leaders could have chosen to solely use one of the large, reputable consulting firms in the country, but instead, turned to Dave Rosevelt to deliver a significant portion of the project. DP&L had worked with Rosevelt in the past, and the company trusted his expertise.
Rosevelt was one of the founders of Practical Solutions, which would later become Centric Consulting.
Although the decision may have been considered a risk at the time, DP&L understood that better than anyone — the Energy and Utilities industry faces constant challenges, from federal and state regulations to evolving consumer expectations to new technology shifts. Consequently, going with a fresh-faced company could have been a career-limiting decision for DP&L’s leaders.
Instead, DP&L has truly thrived. The partnership has led to DP&L becoming Centric’s longest-standing client, sticking by us for 20 years, even amidst its own mergers and acquisitions, restructuring processes and transformations.
By today’s standards, 20 years may seem like a long time to align with one consultant, so what made DP&L decide to stay by our side for so long? We could only think of one thing: Unmatched Client Experiences.