This series highlights critical considerations and best practices for upgrading, migrating and deploying SharePoint 2016 and SharePoint Online.
Learn what will work best for your business.
Part one of a series.
According to the Nielsen Norman Group, SharePoint has a strong foothold on the intranet market and its market adoption is projected to grow at an annual average growth rate of 20% over the next four years. Moreover, 9 out of 10 winners of the 2016 Intranet Design Annual awards use SharePoint with an average organization size of 12,500 employees.
Why is There an Employee Adoption Challenge?
Even with these impressive numbers, organizations are still facing the same challenge with employee adoption according to AIIM’s Impact of SharePoint 2016 report. AIIM conducted a survey with a selection of 195,000 community members in June 2016. Some interesting key findings include 11 percent of organizations have reached a plateau in terms of SharePoint adoption, 22 percent say they face challenges from the user community.
So why is the adoption number so low? Most of the responses were very common, inadequate user training, and lack of senior management support.
The figure below shows the results of the survey on the pace of adoption.
Clearly, these adoption numbers don’t look so great, but organizations do realize challenges still exist. The good news: 58 percent of organizations are making SharePoint training a priority and 50 percent plan to update and enforce their governance policies.
Increase Rate of SharePoint Adoption
What can you do to build a positive experience to increase the rate of adoption?
Some points to consider from a business users’ perspective:
- Did it make any daily routine simpler?
- Is it easier for me to find the information I need?
- Can I get to the information I need at any time, from any device?
Some points to consider from the support team perspective:
- How can I make the UX design user-friendly?
- How can I improve or automate solutions to help simplify the daily routine of users?
- How can I limit the IT bottleneck?
I recently worked with a client where I used the examples above as guiding principles. The result was a high rate of adoption that translated into measurable benefits to the organization.