Operational Excellence Archives - Page 2 of 10 - Centric Consulting

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Automation Challenges: The Tech View on the Ticketmaster Failure

We address the Taylor Swift Ticketmaster failure from a tech perspective, unpacking the automation challenges bots solve and introduce.

Blog Series: Your Guide to the 5 Stages of Enterprise Automation Maturity

Our enterprise automation series will show you how to eliminate manual tasks and optimize your processes using RPA, BPM and other automation solutions.

Assessing Business Problem: If It Ain’t Broke, Please Fix it

Predicting business problems is tricky. Here are a few assessments you can use to evaluate issues to help you maintain business continuity.

How to Build a Chatbot People Want to Use

In this blog, we show how robotic process automation and machine learning optimize chatbot performance, which advances customer experience.

20 Terms You Must Master to End Automation Confusion

The RPA market alone is expected to grow by more than 30 percent by 2030. But with all the automation terminology and abbreviations, where do you start?

How to Optimize Your Automation Program

We walk through how to optimize your automation program on an organization, operations and enablement level in this blog.

Couch Convos: Evaluating the Taylor Swift Ticketmaster Meltdown

In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales.

Refocus on RPA Support and Maintenance to Avoid a Bot Project Breakdown

RPA can speed processes, improve quality, make customers happier and free up employees if you prioritize support and maintenance.

Scaled Enterprise Automation: Adding Scale to Your Automation Program

As we continue our enterprise automation blog series, we discuss how a center of excellence can help you scale your automation program.

Introducing RPA as a Service

Engaging an RPAaaS provider for your automation program offers numerous benefits, including quick ROI and momentum for your team's initiatives.

How to Operationalize your Automation Program with a Center of Excellence

In part three of our enterprise automation blog series, we discuss how a center of excellence helps with the operationalize stage of your journey.

Using BPM to Deliver Improved Process Orchestration

We helped a major life insurance and annuity provider improve their processes with business process management.