How we improved CompSource Mutual's digital experience for its employees and customers.
Our client, CompSource Mutual Insurance Company, is a premier workers’ compensation provider in Oklahoma. Founded in Oklahoma City more than 85 years ago, CompSource Mutual prides itself on the high level of service, support and expertise the company delivers as it prioritizes safety for Oklahoma’s workforce.
CompSource Mutual is incredibly proud of its strong agency relationships. However, its leadership recognized to continue serving its customers and agents at the highest level, it needed to modernize and upgrade its digital experience. For example, agents and customers desire online self-service capabilities rather than calling customer service. CompSource Mutual contacted Centric Consulting through our website. We have already established our presence in the state through our work with the Bank of Oklahoma and other clients. Working with a cross-functional group of Centric team members, the company embarked on a journey to architect a simple, modern, user experience-centered ecosystem that would create opportunities for self-service and automated interactions to benefit agents, policyholders and prospects.
