As you introduce collaboration capabilities, a comprehensive adoption approach ensures your teams embrace the capabilities and tools in their daily activities, transforming the way they work.
Our Collaboration Adoption service leads organizations through the communication, training, support, and feedback mechanisms required to drive successful adoption.
Making collaboration work in the enterprise is about more than just installing technology and telling your employees to use it. Technology should come last.
Collaboration leads people to work better together.
McKinsey has consistently published research demonstrating the positive, bottom-line benefit to workers – in some cases showing a 25 to 35 percent lift in productivity.
Collaboration Adoption Process
Collaboration projects are different from traditional IT projects. They require that one listen, show, tell, and coach. This whole process must repeat multiple times – each time building momentum within the organization.
Listen
Identify where there is ‘friction’ in a process or activity. Document this to set a baseline.
Show
Solve small problems quickly, in less than six weeks, and set clear measurements so that you know when the problem is resolved.
Tell
Explain the benefits of the collaboration project. Have your core solution team talk about the benefits of their solution to the entire organization.
Coach
Teach people within your organization to collaborate using the tools you’re adopting.
Collaboration Projects: Why, What, How
Many collaboration projects stall because the initial project vision was technology. You should start by understanding why collaboration is important. Next, define what you’re trying to do with collaboration: Is it a simpler purchasing process? Knowledge-sharing among sales? Communication from executive leaders to the company?
“What” you plan should support “why” you want to collaborate. Then, you can determine “how” to implement your collaboration strategy: Is it with a tool already in place? A hybrid of many tools? Or a new tool?
Our experts can help you quickly move from the “why” to the “how.”
When Are We Done?
We help organizations develop a maturity curve – matched to their specific collaboration objectives. We’ll walk you through what each objective looks like along the curve. Workflow improvements, for example, may increase productivity, but only if there is improved document sharing.
You determine the best stopping point for your organization based on current maturity, and when it makes sense to move each objective forward:
