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Why Did Your CRM Project Fail? Part 2 on Change Management and Adoption Strategy

In part two of a three-part series on common CRM implementation issues and how to avoid them, we look at change management and adoption strategy.

Blog Series: Why Did Your CRM Project Fail? Part 1 Explores Project Leadership

In part one of a three-part series on common CRM implementation issues and how to avoid them, we explore project leadership and ownership.

Business Transformation: An Initiative or Way of Life?

Business agility is the willingness and ability to respond to changing business dynamics in a flexible, adaptive and rapid manner.

On the Road at CampIO

We went on the road with Centric Biz and Tech Talks at this summer's CampIO to discuss new tech ideas, fostering enthusiasm for technology, and more.

How Predictive Analytics Can Triage Key Risk Factors Impacting Nurse Attrition

A predictive data model can provide insights into risk factors impacting nurse attrition and help organizations develop data-driven strategies to mitigate risks.

Artificial Intelligence: A Cognitive Services Tech Talk

The Centric India Artificial Intelligence Cognitive Services Research Group conducted an introductory Tech Talk on Microsoft Cognitive Services.

Accelerate Testing with Behavior Driven Development

BDD provides a framework for full-system testing in a CI/CD pipeline as part of a team’s agile processes using three primary principles.

To Automate or Not to Automate (Right Now)? That is the Question.

With DevOps, your organization can be more productive and profitable by automating the right processes at the right time with the optimal balance of machine and human interaction.

Raising the Bar on Your Customer Experience With an Advisory Board

Creating a customer advisory board provides your company customer insights that change the way you do business. Apply their ideas to your business model.

Data and Analytics Engagement Part 2

In today's business world, data and analytics drive every decision made. Selecting the right technology tool plays a big part in successful implementation.

Data and Analytics Engagement Part 1

In today's business world, data and analytics drive every decision made. Implementation, however, requires intentionality.

Advocating Responsibility for Technology: A Proactive Approach to Gaining a Competitive Edge

Reactive organizations turn to technology to solve problems, while proactive organizations view it as an accelerator for growth.