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Use Cases
How We've Helped Our Microsoft Copilot Clients
Use Case
Agent-Augmented Decision Support
Challenge
Safety professionals at a multi-site industrial operator couldn’t quickly interpret fragmented regulatory and operational knowledge. We deployed a Copilot agent that augments frontline decisions with governance and oversight built in.
- Compliance teams spend too long finding regulatory answers
- Critical data is fragmented across systems
- Governance is non-negotiable before any AI deployment
Solutions & Outcomes
- Production-ready Copilot agent deployed through Teams
- Governance controls with guardrails and escalation paths
- Rollout framework for broader adoption
Use Case
Introducing AI to the City
Challenge
A West Coast municipal government partnered with Microsoft and Centric to deliver a large-scale AI education event for city employees, public-sector leaders, and the community. Centric redesigned an infeasible hands-on lab into a demo-driven Copilot Prompt-a-Thon accessible to 300+ attendees without licensing or data exposure issues.
- A public-sector org wants to introduce AI without intimidation
- Copilot training must reach large audiences without per-user licensing
- Leadership wants confidence-building, not just awareness
Solutions & Outcomes
- Three-tier program: Copilot foundations, productivity, and agent building
- High engagement; many participants stayed for all three sessions
- Microsoft praised workshop as exceeding expectations; return event confirmed