Centric leaders will discuss the value of data, how data and AI can produce better customer experiences, and the importance of data governance in large-scale organizations.
Three of Centric Consulting’s AI, customer experience, and data analytics leaders will share their visions of data’s future at the 2023 CDO Magazine Summit this month.
Held September 12 at Delta Hotels by Marriott in Cincinnati, the annual summit champions companies that are using data strategically to gain deeper insights into their users, customers and market sectors. More than 100 experts will attend 30 panels over the one-day event.
Centric has partnered with CDO magazine for two years to generate awareness of the AI and data space. Centric’s relationship with the magazine has become especially important with this year’s rise of ChatGPT and other large-language model (LLM) tools that can generate responses to queries in human-like speech or specified delivery modes, such as spreadsheets, code, or digital images.
Debbi Young, Senior Data and Analytics Manager in Centric’s Cincinnati practice, will moderate the event’s keynote discussion panel. The panel of data strategy and operations experts includes Colin McGee, Centric’s National Lead for the company’s Experience Design service offering. The keynote’s topic focuses on how businesses leverage and monetize data, setting the stage for the summit’s six tracks:
- The Transformation of the CDO & Data Leader Role.
- Generative AI – Transformation Opportunities & Challenges.
- Data Enablement – The New Approach to Data Governance.
- Data Democratization – Leveraging Data Mesh & Data Fabric.
- Data Privacy in the Digital Age.
- Data ROI – Monetization of Data.
“I’m excited to moderate the keynote. We have four distinguished panelists with different perspectives about how to drive value from data,” Young said. “The current culture of generative AI makes the subject even more interesting, because AI’s very foundation is data. I’m looking forward to hearing the other panelists’ unique perspectives about how to find and use the value of data today.”
As an experience design expert, panelist McGee seeks to take the value of data a step further.
“I’m curious how to enable AI-generated data so it can be fed back into the AI model,” McGee said. “That allows you to create increasingly relevant customer experiences with each iteration. The data can keep getting more and more valuable — but only if it’s used within the constraints of your governance policy.”
“I’m interested in the broader context of AI, beyond just generative AI,” Ours said. “Our panelists will address AI governance, security and usage policies within large organizations, like Kroger and the U.S. Air Force. It will be interesting to see how they are enforcing policies on such large scales.”
Under Ours’ leadership, Centric has become a reliable source of information about AI this year. In addition to several in-depth blog posts, the company’s webinar on ChatGPT this summer, The ChatGPT & AI Revolution: An Executive’s Guide, drew more attendees than any webinar in Centric history. A second webinar, Microsoft Copilot: An Executive’s Guide to Getting Ready, introduced attendees to the tech leader’s ambitious initiative to integrate generative AI across all its products.
“Quality data and AI technologies have incredible potential, but understanding the role leaders play in governance, security and privacy is essential for success,” Young added. “That’s why I’m so excited that three of us from Centric have been invited to share our points of view.”