How to Select the Best Multi-Agent Framework for Legacy App Modernization
Learn how IT leaders can choose the right multi-agent framework for legacy modernization—and avoid the failure patterns that derail agentic AI projects.
Martin Higgins, Centric Consulting’s national insurance practice lead, authored an article in Independent Agent Magazine on why real-time data capabilities continue to elude much of the insurance industry despite years of technology investment.
In the piece, “Breaking Through the Barriers to Real-Time Insurance Data Innovation,” Higgins examined the gap between what policyholders and agents expect and what insurers can realistically deliver.
He traced the core problem to legacy platforms built around nightly batch cycles, or systems where a customer pays a bill, but the portal still shows a balance until overnight processing runs, or an agent waits until month-end close to see commission data.
Modernization itself creates new inconsistencies. Because full system replacements take years and tens of millions of dollars, most carriers modernize one domain at a time. “The overall experience feels unpredictable, even when each individual system is behaving correctly,” he said.
He also pointed to data governance as a barrier technology alone can’t solve. When business units maintain their own definitions and data stores, “real-time pipelines simply move inconsistent data faster.”
For independent agents evaluating carrier partners, Higgins recommended looking past marketing claims and focusing on operational signals, such as quoting turnaround time, claim status visibility, and the timeliness of commission reporting.
