Articles by John Tourles

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John Tourles

John has been reshaping the employee and customer experience for well over two decades. Trained in sociology and international business, he has served industries ranging from financial services, e-commerce, education, and shipbuilding, to name a few. John’s background in technology, operations, and customer experience helps him bring a unique perspective to creatively solving problems. Follow John Tourles on LinkedIn.

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Customer Centricity: Evaluate Your Perception vs. Their Reality

Most companies think they know their customers, but miss the mark on priorities. Our webinar reveals the path to true customer centricity.