Articles by David Williams

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David Williams

David’s experience and an emphasis on improving clients’ businesses through the development of actionable customer-focused marketing strategies and performance improvement initiatives. This includes development, execution, and management of multi-channel strategies for the purposes of acquiring, converting, servicing, retaining and cross/up-selling customers and consumers.

Blogs

Business Process Governance: Caring for and Feeding Your Process Documentation

We explain why you need a business process governance framework and what elements you’ll want to include in yours.